Hybrid Customer Service AI Chatbot
Our Hybrid Customer Service AI bot helps solve one of the major current challenges for e-commerce businesses: how do I remain profitable. The solution enables merchants to significantly save on customer service costs while helping to improve customer experience at the same time. Since customer service is a critical chain in the customer experience, the AI bot is constantly being watched by customer service agents who are also constantly available to take on the more difficult requests as well as the requests from clients that prefer human assistance
The Salesupply AI bot is trained and capable to support your clients throughout their entire shopping journey, all the way from pre-sales to returns. To have such a capable solution assisting in the pre-sales phase makes customer service truly a profit center.
This is how the Salesupply AI solution gets its unique capabilities:
-Together with the stores’ website, product information and the CMS, the FAQ categories, the customer questions, and the templated responses are loaded into the chat solution. This way, the solution has all the product and order information required to help your customers throughout the buying journey. To make it even better, the application will create tailor-made answers to exactly match the customer request, every time.
The solution is continuously monitored for quality by our agents and by the AI application for further improvements and updates.
Safety and compliance were leading during the development of this solution and are constantly being monitored to avoid issues.
Don't want to interact with AI? No problem! Whenever a customer doesn’t want to be served by a bot or whenever the bot does not have the answer, the customer is directly forwarded to a customer service agent.
The Salesupply Hybrid Customer Service AI Chatbot has been developed over the past 12 months so the entire product is the latest innovation
The bot is currently being refined and tested in Beta. The official launch is planned mid January 2024
Recognizing top tools driving sales and business growth, this category celebrates a wide spectrum of solutions. From Mar...
In the "Best Communication and Engagement" category, we celebrate the innovative solutions that empower e-commerce busin...
In the 'Best Customers Experience' category, we celebrate solutions that collectively elevate the e-commerce shopping jo...
In the category of "International Expansion and Globalization," we commend solutions that empower e-commerce businesses ...
In the "Logistics and Shipments Solution" category, we honor innovative solutions that revolve around the complex world ...
The "Fulfillment and Optimization" category celebrates solutions that empower e-commerce businesses to deliver exception...
In the "Best Platform & ERP" category, we recognize the industry's leading solutions powering businesses with transforma...
In the realm of Best Payment Solutions, we celebrate cutting-edge offerings that redefine the way businesses process tra...
In the realm of the Best Analytics/ BI Solutions category, we commend exceptional solutions that empower businesses with...
In the 'Best Agency Showcase' category, we celebrate agencies that have achieved excellence through their transformative...
In the "Omnichannel & Integration Solution" category, we celebrate the e-commerce solutions that seamlessly connect the ...
In the 'Evolution & Innovation' category, we celebrate visionary tech solutions that not only redefine the digital comme...
Register now and get your complimentary ticket for E-commerce Berlin Expo! Explore 5 stages of presentations and meet 250+ exhibitors!
Networking Party & Awards Ceremony
Event date
Event date