Salesupply

Name of the product or service

Hybrid Customer Service AI Chatbot

Votes: 79

Product or service description

Our Hybrid Customer Service AI bot helps solve one of the major current challenges for e-commerce businesses: how do I remain profitable. The solution enables merchants to significantly save on customer service costs while helping to improve customer experience at the same time. Since customer service is a critical chain in the customer experience, the AI bot is constantly being watched by customer service agents who are also constantly available to take on the more difficult requests as well as the requests from clients that prefer human assistance

Distinction from the competition

The Salesupply AI bot is trained and capable to support your clients throughout their entire shopping journey, all the way from pre-sales to returns. To have such a capable solution assisting in the pre-sales phase makes customer service truly a profit center.

This is how the Salesupply AI solution gets its unique capabilities:

  • By having the AI tool scan all the anonymised customer service conversations from the recent past, the application is able to provide a clear categorization of frequently asked customer service requests.

-Together with the stores’ website, product information and the CMS, the FAQ categories, the customer questions, and the templated responses are loaded into the chat solution. This way, the solution has all the product and order information required to help your customers throughout the buying journey. To make it even better, the application will create tailor-made answers to exactly match the customer request, every time.

  • The solution is continuously monitored for quality by our agents and by the AI application for further improvements and updates.

  • Safety and compliance were leading during the development of this solution and are constantly being monitored to avoid issues.

  • Don't want to interact with AI? No problem! Whenever a customer doesn’t want to be served by a bot or whenever the bot does not have the answer, the customer is directly forwarded to a customer service agent.

Product or service innovations

The Salesupply Hybrid Customer Service AI Chatbot has been developed over the past 12 months so the entire product is the latest innovation

Customer case study

The bot is currently being refined and tested in Beta. The official launch is planned mid January 2024


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