Sendcloud

Name of the product or service

Multi-carrier solution for international shipping

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Product or service description

Sendcloud is the multi-carrier shipping platform for e-commerce – enabling retailers, marketplaces, and fulfillment companies to scale their operations and deliver great shipping experiences.

Backed by Softbank and trusted by 25,000 companies across Europe, Sendcloud is on a mission to solve shipping globally.

Distinction from the competition

Today's consumers want to decide where, when, and how they receive an order. But meeting their needs while still making a profit is a challenge. Sendcloud solves this by centralizing and automating the entire shipping process. From label printing to branded tracking updates and returns management - Sendcloud lets you own your shipping from checkout to returns.

With access to 100+ carriers, 7000+ shipping methods, and 400,000 parcel points across Europe, Sendcloud enables any e-commerce strategy. A growing ecosystem of 60+ integrations and 750+ partners offers the support businesses need to scale and expand to new markets.

Product or service innovations

Over the last year, Sendcloud introduced new carrier integrations and shipping methods, such as DB Schenker, Cirro, DHL 2-Mann-Handling, Transmission, Packs, and more. International shipping became as easy as domestic with the automated generation of all the necessary customs documents.

In December 2024, Sendcloud acquired Lox to add a delivery issue management solution to their products, enabling e-commerce businesses to resolve delivery issues effortlessly, cutting down claim processing times by up to 80%.

In June 2024, Sendcloud acquired the Italian shipping automation platform isendu to add advanced tracking and conversational marketing solutions via WhatsApp.

After acquiring the AI startup Tracey in 2023, throughout 2024 Sendcloud started offering more Shipping Intelligence capabilities to the entire user base, including smart shipping recommendations, invoice insights, accurate estimated delivery times, advanced analytics, and more (sendcloud.com/shipping-intelligence/).

Customer case study

“New carrier integrations usually require a lot of time and technical resources. But with the Sendcloud API, we can go live with a new delivery option in minutes.” — Oskar Ziegler, Founder & CEO, Hive

“Because Sendcloud has a large network of carriers, you can send flexibly and easily scale.” — Lars Ackerman, Product Owner, Bloom & Wild

"Sendcloud makes our international shipping easier with automatic custom document printing. This has allowed us to quickly expand into new markets and offer our international customers delivery options through multiple carriers.” Thibault Nelkin, Founder, Jade Roller

"We ship hundreds of thousands of e-commerce packages a year. Our biggest challenge is staying flexible and fast to ensure quick delivery. Thanks to Sendcloud, we have all the customer’s order information on one platform, allowing us to manage returns and refunds efficiently." — Riccardo Voltazza, Warehouse Manager, PittaRosso

“With the added range of carriers that Sendcloud brings, ShipBob customers will continue to benefit from the most cost-competitive options on the market." — Enda Breslin, General Manager, ShipBob


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