matelso platform

Our Software helps you solve two of the big challenges of todays digital sales world:

1. get a better return on marketing spend
2. reduce workload of your sales / service agents

Not all, but many E-Commerce business rely on the direct contact to their customers and on generating leads. Especially in sectors with high prices and / or products, which need a high level of advisory pre sales.

This is where we come into the equation with our SaaS solutions. Whenever a conversation happens in the customer journey, you have a chance of collecting valuable marketing data, deliver a flawless customer experience and generate a higher order value.

This is what you can expect from our software.

With our unique approach we deliver a solution which can replace many smaller ones - so you save time managing the tech stack.

The platform is a perfect merger between a multichannel telco solution (telephone, chat, video call, contact form, mail) and a lead management software - which enriches every interaction with valuable marketing data.

Click the linked Website below! In the featured video you will experience how the platform performs in an E-Commerce Use Case.

Within the last 12 months we've released many features including AI summarization, but the highlight this year was our fingerprint routing.

A quick example: route the inbound call / chat to a different team when the user has something in his shopping cart to handle this hot lead different and hopefully better.

esstische.de – Thorsten Gervers

“We had the challenge that Smart Bidding in Google Ads could not work effectively for our high-priced products. Not only did we have too little online conversion data for this, but important offline data such as showroom visits or on-site or telephone contract conclusions were also missing.

With the matelso platform, we can now send all these signals directly to Google. This finally gives us the control we need to exploit the full potential of smart bidding and prepare us for the future. Coupled with the excellent matelso consulting, this new solution is perfectly tailored to our needs.”

Thorsten Gervers, Founder & Owner of esstische.de

https://matelso.com/blog/maximaler-ecommerce-erfolg-die-7-phasen-eines-erfolgreichen-lead-managements/