Oct8ne

Name of the product or service

Oct8ne

Votes: 1

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Product or service description

ct8ne is a visual chat (LiveChat, Chatbot, and messaging service) with visual support (coviewer), integrated catalog and AI. With its innovative ", Add to cart" and "Checkout" buttons, this chat allows you to recommend and display products, turning your customer service into a sales team. Our AI visual Chatbot can answer all FAQs, order status queries, and product recommendation requests, offering an impressive ultra-personalized experience, transferring the chat to a human agent only when necessary. Integration of messaging services such as WhatsApp Business API, Facebook Messenger, and Instagram allows managing all conversations from a single dashboard, offering assistance in all customer's favorite social media networks.

Distinction from the competition

Oct8ne´s Coviewer, a visual support that pops up from the left side of the chat so you can show and recommend products. Thanks to this feature, you can reproduce the experience of a brick and mortar store in the online and break the usual barrier of online purchases where you cannot interact with products.

Product or service innovations

The integration with AI made the service offered by Oct8ne´s chatbot even more powerful, as now it can act almost like an extra human agent of the team.

Customer case study

Freshly cosmetics, using Oct8ne´s chatbot has achieved 30% conversion rate. In 3 months the chatbot has autonomously handled 88% of all the help requests, with a customer satisfaction index of 95%. A detail that cannot be ignored is that 17% of this 88% has turned into sales.

Website

https://oct8ne.com/

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