Name of the product or service



Product or service description

Returnista is a returns management platform that enables merchants to offer a seamless experience, capture data and drive sales from the returns process. At Returnista we see the returns process as the "forgotten sales channel". With the right tools at the right time, we retain revenue and create value for our merchants that would have gone to waste otherwise.

Distinction from the competition

We allow merchants to leverage data to minimize return rates and retain revenue enabled by Returnista's smart returns solution Reduction in returns on product level through analysis of return reasons and product information

3-12% Reduction in consumer

-60% inquiries about the return’s status and process

30-40% More retained revenue through exchanges and store credit

Product or service innovations

Instant-exchanges based on the live-stock of your website, we can run exchanges on auto-pilot, completely with financial remuneration and refunds

Customer case study - this is a case study of one of our merchants that decreased returns whilst increasing exchanges

Positive feedback & testimonials - this is a case study of one of our merchants that decreased returns whilst increasing exchanges


Winners of E-commerce Germany Awards 2022

learn more & register for Expo

Do you want a free ticket to visit E-commerce Berlin Expo on 23. February 2023? 5 stages of presentations, over 200 exhibitors.

You will receive a digital ticket as a ready-to-print .pdf file a few days before the event. Your registration means acceptance of the Terms & Conditions.

E-commerce Germany Awards 2023

Networking Party & Awards Ceremony

  • 22nd February 2023

    Event date


Do you have any questions? Feel free to ask!
Aleksandra Dalemba Event Manager
  • 22nd February 2023

    Event date

  • E-commerce Capitals Sp. z o.o. Sp.k.


  • POLAND, 60‐586 Poznań, ul. Botaniczna 26/2


  • VAT ID PL7792439665