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We Are Fiber

Name of the product or service

Customer Care

Votes: 451

Product or service description

We will arrange a multilingual team whose members are specifically chosen according to technical and soft skills, from managing your customer care, i outbound services, to functioning data entry and business smart sourcing.

Distinction from the competition

Differently from other BPO companies, we do not rent people but we offer a complete and qualitative service. Delivering from Albania, the prices are really competitive and offer the possibility to our partners to focus on their core business as we take care of the rest

Product or service innovations

Business Intelligence - We control our KPIs and activities in real time Knowledge Base - We create your WIKI company Quality Assurance Customer Satisfaction Customer Service Data Entry

Customer case study

Company Food order and delivery service. It acts as an intermediary between independent takeaway food outlets and customers. With over 66,000 restaurants using the platform across 13 markets worldwide, Enables customers to search for local takeaway restaurants, place orders and pay online, and to choose from pick-up or delivery options.

Objective We Are Fiber provides the client with qualified agents in Customer Service that are responsible to manage chat, phone call and ticket. We also provide Data Entry specialized agents. We do quality control of every process. Before the content is live on the JE website, we call the customer to make sure everything is in order. Furthermore, we have implemented our offer with a QA service that for the CC is provided directly by Albania while for the data entry from our headquarters in Italy.

Positive feedback & testimonials

From Albania, we deliver services for more than 50 companies as Just Eat, Bloom&Wild, Le Col, Vodafone Italy, Grand Vision etc

Website

https://www.wearefiber.com


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The 2021 E-commerce Germany Awards were announced during the Ceremony that took place on 2021

learn more & register for Expo

Do you want a free ticket to visit E-commerce Berlin Expo on 5th May 2022? 5 stages of presentations, over 180 exhibitors.

Please, fill in your personal details in the form below

E-commerce Germany Awards 2022

Networking Party & Awards Ceremony

  • 4th May 2022

    Event date

Support

Feel free to contact us regarding our offer. Regards!
Marta Masternak Key Account Manager
awards@ecommerceberlin.com
+49 30 2555 987
  • 4th May 2022

    Event date

  • E-commerce Capitals Sp. z o.o. Sp.k.

    Organizer

  • POLAND, 60‐586 Poznań, ul. Botaniczna 26/2

    Legal address

  • VAT ID PL7792439665

    TIN