Innowise

Name of the product or service

Face recognition app

Votes: 49

You need a LinkedIn account to vote. For information regarding processing voters' personal data read here: https://ecommercegermanyawards.com/legal/personal-data


Product or service description

We developed AI-powered facial recognition software to solve critical challenges in retail, such as poor video quality caused by low lighting, motion-heavy footage, and awkward camera angles. These issues often undermine the accuracy of traditional systems, leading to security vulnerabilities, operational inefficiencies, and overreliance on manual monitoring.

Our solution employs advanced AI models like RetinaFace and ArcFace to ensure highly accurate face detection and recognition, even in difficult conditions. It preprocesses video feeds to correct common issues such as blur, shadows, and misalignment, enabling consistent performance across retail zones. This capability allows retailers to monitor customer and employee movements with precision and reliability.

Optimized for high-traffic environments, the system processes thousands of frames per second with sub-200ms latency, ensuring real-time performance even during peak hours. Beyond enhancing security, it automates labor-intensive tasks, including attendance tracking and incident detection, reducing manual interventions by 50%. By integrating with existing CCTV systems, the solution eliminates the need for costly upgrades and delivers measurable outcomes, such as a 40% reduction in response times and improved customer and employee satisfaction.

Distinction from the competition

Our facial recognition software stands out with its ability to perform reliably in challenging conditions such as low light, motion blur, and low-resolution footage. Achieving 85–90% accuracy in suboptimal scenarios and over 95% in optimal conditions, it minimizes security risks while maintaining smooth operations in dynamic retail environments.

The system’s uniqueness lies in its combination of advanced AI technology and measurable business outcomes. For example, it processes thousands of frames per second while accurately tracking up to 500 individuals across zones, even in crowded spaces. By automating repetitive tasks, such as attendance management and incident alerts, it saves time and allows staff to focus on high-value activities.

Preprocessing features like MediaPipe-based eye localization enhance face alignment, improving recognition in challenging video conditions such as blurry or angled footage. Robust person re-identification models enable precise and reliable tracking of individuals across camera zones, maintaining security and operational efficiency. Designed to integrate smoothly with existing CCTV systems, the software delivers tangible improvements without the need for costly infrastructure upgrades, making it a scalable and cost-effective solution for retailers.

Product or service innovations

In the last 12 months, we enhanced the system’s scalability to support simultaneous processing of multiple video streams, maintaining high accuracy and low latency. This ensures consistent performance during peak hours in busy retail environments, meeting the growing demands of expanding operations.

We upgraded the person re-identification feature to improve tracking accuracy across zones, even in crowded areas. These enhancements strengthened security and simplified workflows by reducing manual intervention.

By refining the solution's modular architecture, we made it easier to integrate additional cameras and features without disrupting existing operations. This design ensures compatibility with emerging AI tools, such as predictive analytics and advanced data visualization, helping retailers stay ahead of industry trends while avoiding costly upgrades. These improvements position the software as a robust, future-ready solution for the retail landscape.

Customer case study

Our custom facial recognition software helped a global retailer tackle key challenges in monitoring multiple locations. Before implementation, delays in responding to security incidents and reliance on manual processes created inefficiencies and heightened risks.

Post-deployment, real-time alerts reduced response times by 40%, enabling swift action on potential threats and significantly improving safety. Automating repetitive tasks saved 300 hours monthly, freeing employees to focus on strategic priorities. The system maintained reliable performance even during peak hours, ensuring uninterrupted monitoring and faster incident resolution. Its ability to track individuals across zones, combined with automated attendance tracking, significantly improved operational efficiency.

The client reported tangible results, including a 20–25% drop in security incidents and faster resolution times. They described the system as "a transformative solution that redefined our approach to security and operations across all our stores." These outcomes demonstrate the solution’s scalability and real-world impact, empowering the retailer to create safer and more efficient environments.


Spotlight the Best Solution - Cast Your Vote!

Best Sales & Growth Solution

This category highlights the most powerful tools driving sales and helping businesses grow. It celebrates a wide range o... (more)

Best Communication & Engagement Solution

The Best Communication & Engagement Solution category highlights the most innovative tools that empower businesses to ef... (more)

Best Customers Experience Solution

The Best Customer Experience Solution category celebrates the tools and services that enhance every stage of the custome... (more)

Best Global Expansion Solution

The Best Global Expansion Solution category highlights the critical solutions that enable e-commerce businesses to scale... (more)

Best Logistics and Shipments Solution

The Logistics and Shipments Solution category highlights the critical role modern logistics plays in e-commerce success.... (more)

Best Fulfillment and Optimization Solution

The Best Fulfillment and Optimization Solution category showcases the essential tools that empower e-commerce businesses... (more)

Best Platform & ERP

In Best Platform & ERP category, we recognize the industry's leading solutions powering businesses with transformative e... (more)

Best Payment Solution

The Best Payment Solutions category honors groundbreaking tools that transform how businesses manage transactions. From ... (more)

Best Analytics & BI Solution

The Best Analytics/BI Solutions category honors outstanding tools that equip businesses with powerful, actionable insigh... (more)

Best Agency Showcase

This category highlights the essential role agencies play in e-commerce success. Agencies drive key initiatives such as ... (more)

Best Omnichannel & Integration Solution

The Best Omnichannel & Integration Solution category recognizes the tools that seamlessly connect online and offline sho... (more)

Best IT Infrastructure & Cloud Solution

The Best IT Infrastructure & Cloud Solution category highlights essential tools that keep e-commerce businesses secure, ... (more)

Passionate about e-commerce? Join E-commerce Expo on 19-20.02.2025 in Berlin!

Register now and secure your complimentary ticket to the premier event in e-commerce. Explore 5 engaging conference stages, connect with industry leaders, and discover what 280+ exhibitors have to offer. Let’s learn, network, and grow—together!

E-commerce Germany Awards 2025

Networking Party & Awards Ceremony

  • 19th February 2025

    Event date

Support

Do you have any questions? Feel free to ask!
Aleksandra Dalemba Event Manager
awards@ecommerceberlin.com
  • 19th February 2025

    Event date