nShift Returns

nShift Returns is a returns management software empowering merchants with a fully digital, self-service branded returns solution that eliminates the costly and wasteful ‘label in a box’ method.

By streamlining returns, providing real-time tracking, and enabling features like QR codes for label-free returns, it saves costs, reduces environmental impact, and enhances customer convenience.

With tools to prevent ineligible returns and gain visibility into inbound items, merchants can optimize policies, improve decision-making, and drive efficiency—all while delivering a seamless, branded returns experience that builds customer loyalty

Benefits of nShift Returns includes:

• Boost Efficiency: Automate returns to save costs, enhance team productivity, and streamline operations.
• Drive Loyalty: Deliver hassle-free returns to increase customer satisfaction and strengthen brand reputation with a branded portal, multiple options, and automated refunds.
• Leverage Insights: Use data like high return products to improve inventory management, reduce returns, and guide product development.
• Support Growth: Scalable solution that adapt to growing business needs while reducing operational complexity.
• Promote Sustainability: Minimise waste with digital returns, aligning cost savings with environmental responsibility

On average, nShift Returns helps retailers convert 30% of returns into exchanges, enabling retailers to actually retain revenue from returns.

Key features of nShift Returns include:

• A branded and self-configurable consumer-facing return portal
• Returns shipping selector
• Admin portal for streamlined management
• Advanced analytics
• Branded email notifications
• Paperless returns
• Returns tracking
• Simplified refund and exchange processing
• Customs claims and more!

USP's:

• The branded, self-configurable consumer-facing return portal
• Instant refunds
• Exchanges enabling retailers to retain revenue
• Paperless returns
• Being able to see the number of incoming returns at the warehouse
• Return analytics

New nShift Returns widget for merchants' websites with improved UI and self-service capabilities. Retailers can themselves setup the following for their consumer facing return portal:

• Branding
• Content
• Return cost
• Return, Exchange and Claim policy
• Refund methods
• Reasons & Conditions
• Return Options
• Email Events

nShift helps Hunkemöller increase in-store returns by 15%

By using nShift Returns, Hunkemöller has been able to offer its customers a seamless return experience. Since its go-live, Hunkemöller has experienced a change in customer behaviour shifting online to warehouse returns towards in-store with an increase of 15%. This has not only created the chance to strengthen customer relationships but also created new remarketing and repurchase opportunities.

Hunkemöller has deployed nShift Returns in 6 markets across Benelux, Germany and the Nordics. The project has been such a success that the company plans to roll it out to the rest of Europe and other global markets.

Prior to using nShift, Hunkemöller was using a traditional hardcopy return label in the box method for customers to return online purchases. However, this meant the company didn’t know early in advance how many returns came back every day or and what was driving those returns.

“We’ve made returns part of a seamless omnichannel customer experience with increased returns control and insights” said Robin Visser, Omni Channel Business Development Manager, Hunkemöller. “What was a historical pain point for the company and our customers has been changed into something that adds real value. And because we’ve added more intelligence to the process, we’re getting much more in the way of consumer touchpoints helping us to constantly improve the service and experience we offer.”

The Hunkemöller team now has clear visibility on the status of all orders as well as what is coming and leaving days ahead and with a real-time dashboard where all returns are being shared, the Hunkemöller team can plan for the capacity they need. By digitizing the process, the Hunkemöller returns process has also gone from paper to paperless, almost overnight.

https://nshift.com/