PAQATO After Sales Experience Platform

PAQATO is a cutting-edge After-Sales Experience Platform tailored for e-commerce businesses. Our solution transforms the often-overlooked shipping phase into a powerful tool for customer retention and revenue generation.

The problem we solve:

E-commerce merchants face significant challenges after a sale is made:

• Customer Dissatisfaction During Shipping: Generic carrier updates lead to frustration and lack of engagement, reducing trust and loyalty.

• Missed Revenue Opportunities: Most merchants fail to leverage the post-purchase phase to drive repeat purchases and cross-/upselling.

• Overloaded Customer Support: "Where is my package?" inquiries burden support teams, increasing costs and slowing response times.

How PAQATO solves it:

• Branded, Personalized Shipping Communication: PAQATO replaces carrier notifications with custom messages sent under the merchant's brand. Customers are kept informed in real-time, building trust and enhancing the shopping experience.

• Revenue-Boosting Tools: Through dynamic, AI-powered recommendations on branded tracking pages and email updates, PAQATO enables merchants to upsell and cross-sell effectively during the shipping journey.

• Reduced Support Burden: By providing proactive, detailed shipping information, PAQATO minimizes customer inquiries, saving time and resources.

With PAQATO, merchants unlock the full potential of the post-purchase phase, turning logistics into an opportunity for differentiation and growth.

PAQATO is the leading After Sales Experience Platform that transforms the post-purchase journey into a competitive advantage. Here’s what makes it unique and why businesses love it:

• Increased Customer Loyalty: A better shipping experience means higher satisfaction and stronger relationships.

• Higher Repeat Purchase Rates: Engaging customers during shipping leads to more returning buyers.

• Operational Efficiency: Less time spent on customer queries allows teams to focus on growth.

Wha makes PAQATO unique?

• Focus on After Sales Excellence: PAQATO transforms the often-overlooked post-purchase phase into a key differentiator.

• Customer-Centric Approach: From reducing WISMO (Where Is My Order?) inquiries to creating delightful experiences, PAQATO puts the customer first.

• Revenue-Driving Capabilities: It’s not just about managing deliveries; PAQATO actively helps businesses boost sales and reduce costs.

• Customizable & Scalable: Businesses retain full control of their branding while benefiting from a platform that grows with them.

In short, PAQATO bridges the gap between delivery and loyalty, offering a robust solution that turns the post-purchase experience into a powerful growth engine.

Over the past 12 months, PAQATO has introduced its Enhanced Delivery Experience Hub, a game-changing innovation designed to redefine the post-purchase experience for e-commerce businesses. This new feature empowers brands to fully own their customer communication during the delivery journey, while seamlessly integrating advanced analytics and marketing tools.

Key Features & Benefits:

• Smart Branded Tracking Pages

The hub now enables businesses to build visually stunning, fully customizable tracking pages that reflect their brand identity. These pages act as dynamic marketing platforms, offering upsell opportunities, personalized product recommendations, and engaging content.

• Automated Issue Detection

The enhanced hub leverages AI-driven insights to detect delivery problems before customers even notice them. Proactive notifications alert support teams and customers simultaneously, ensuring smooth resolutions and fostering trust.

• Integrated Feedback & Reviews Collection

The platform now includes a streamlined feedback collection system, prompting customers to leave reviews or provide satisfaction ratings as soon as their delivery is completed. This real-time data helps businesses monitor customer sentiment and improve their operations.

• Revenue Booster Tools

Through intuitive widgets embedded in the tracking pages, businesses can present tailored offers and promotions, driving repeat purchases and increasing average order value.

With this update, PAQATO positions itself as not just a logistics tool, but as a comprehensive post-purchase marketing and retention solution. By combining operational efficiency with customer engagement, it helps brands turn a functional necessity—delivery tracking—into a memorable and profitable experience.

Attached is one of several case studies, PAQATO can provide to prove the effectiveness of it's platform: https://www.paqato.com/success-stories-koro/.

www.paqato.com