Votes: 34

Product or service description

Zowie X2 brings generative AI capabilities to the Zowie Chatbot, allowing users to reduce support costs and uncover new revenue once hidden in customer support interactions.

What’s truly groundbreaking about X2 is that it offers businesses generative AI while keeping them in control. With Zowie, you decide when to rely on scripted responses and when to harness the power of X2 to deliver highly personalized user experiences.

Distinction from the competition

Zowie X2 has several unique components not found anywhere else. First, X2 was purpose-built for ecommerce. Trained on more than 100M online support interactions, it’s uniquely designed to understand and meet the needs of ecommerce brands.

Second, X2 offers generative AI capabilities that you control. X2’s built-in safeguards allow you to decide when to rely on pre-determined replies and when to harness the power of generative AI to offer an unparalleled user experience.

Furthermore, X2 talks like a real person, allows for seamless communication across all channels, and can be instantly translated into more than 175 languages.

Not to mention, it can seamlessly absorb your business knowledge base in under an hour — allowing you to quickly transform your internal protocols and procedures into a comprehensive chatbot that brings your brand voice to life.

Discover the power of conversation with a solution that can cut resolution times by 42% and unlock a new source of revenue for your business.

Product or service innovations

Zowie’s X2 generative AI engine was conceptualized and built within the last year. Now, we are working to bring generative AI capabilities to our entire suite of customer support solutions.

Customer case study

“We were able to reduce support costs by 38% while generating $3 million in revenue, thanks to our support team's conversations. It's a no-brainer.” - Breanna Moreno, VP of CS at True Classic

“Without Zowie, we would have to double the size of our customer support team to deliver the same level of service.” - Markus Giesswein, CEO at Giesswein

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