Name of the product or service

nShift Returns

Votes: 187

Product or service description

nShift Returns is a software enabling a digital returns process, which improves the post purchase experience for consumers, saves time for warehouses by reducing manuel steps and improves inventory management. This cuts down on the time and money it takes for retailers to process returns, typically converts 30% of returns to exchanges, and makes it easier to manage exchanges and refunds. Important features of nShift Returns include: Branded consumer-facing return portal, Returns Shipping selector, Admin portal, Analytics Email notifications, Tracking, Refunds, Exchanges, Customs Claims and more!

Distinction from the competition

USP's: The branded consumer-facing return portal, instant refunds, exchanges enabling retailers to retain revenue, reduced paper-waste on return labels, being able to see the number of incoming returns at the warehouse.

Product or service innovations

nShift Emissions Tracker was launched 12th Dec. This tool enables retailers and other shippers to measure and reduce emissions coming from shipments.

Customer case study

nShift helps Hunkemöller increase in-store returns by 15%

By using nShift Returns, Hunkemöller has been able to offer its customers seamless reverse ecommerce experience. Since its recent go live, Hunkemöller has experienced a change in customer behaviour shifting online to warehouse returns towards in-stores with an increase of 15%. This has not only created the chance to strengthen customer relationships but also created new remarketing and repurchase opportunities.

Hunkemöller has deployed nShift Returns in 6 markets across Benelux, Germany and the Nordics. The project has been such a success that the company plans to roll it out to the rest of Europe and other global markets.

Prior to using nShift, Hunkemöller was using a traditional hardcopy return label in the box method for customers to return online purchases. However, this meant the company didn’t know early in advance how many returns came back every day or and what was driving those returns.

“We’ve made returns part of a seamless omnichannel customer experience with increased returns control and insights” said Robin Visser, Omni Channel Business Development Manager, Hunkemöller. “What was a historical pain point for the company and our customers has been changed into something that adds real value. And because we’ve added more intelligence to the process, we’re getting much more in the way of consumer touchpoints helping us to constantly improve the service and experience we offer.”

The Hunkemöller team now has clear visibility on the status of all orders as well as what is coming and leaving days ahead and with a real-time dashboard where all returns are being shared, the Hunkemöller team can plan for the capacity they need. By digitizing the process, the Hunkemöller returns process has also gone from paper to paperless, almost overnight.

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