Name of the product or service

fulfillmenttools Distributed Order Management System

Votes: 30

Product or service description

Today's consumers purchase products and services through a variety of channels – such as physical stores, e-commerce, social media, or live commerce. At the same time, their expectations are shaped by big players like Amazon - they want a seamless and "in-time" shopping and fulfillment experience across all channels with information on availability and fast delivery. To succeed in this omnichannel world and meet customer expectations, retailers and brands need to integrate all their locations (from stores to dark stores to micro hubs to warehouses to third-party locations via drop shipper and marketplaces) into their online commerce. This enables them to create an intelligent and comprehensive network of inventory and fulfillment points allowing them to serve their customers faster and more reliably. The fulfillmenttools Distributed Order Management System consolidates all order and inventory data in one place and intelligently matches customer preferences with retailers’ complete sales network, enabling orders to be processed in the best possible way. Retailers benefit from a broad service portfolio for their customers through fulfillment options such as “q-commerce within 15 minutes'' to “same day”, “next day”, “pick-up in store”, “curbside pick-up” or “locker pick-up”. At the same time, by fully digitizing their omnichannel fulfillment, retailers can automate processes, optimize their resource utilization, improve their customer experience and increase their profitability.

Distinction from the competition

The fulfillmenttools Distributed Order Management System enables brands and retailers to meet customer and market demands by seamlessly navigating the omnichannel landscape from checkout through order routing, administration, to final delivery.

These are our key approaches leading to successful fulfillment processes in our client’s business: Holistic fulfillment network access: Our system seamlessly integrates with diverse fulfillment resources, including central warehouses, physical stores, dark stores, micro hubs, and dropshippers. This integration enables retailers to access and leverage the entire fulfillment network, optimizing order processing. Flexibility in fulfillment processes: The system offers a tailored approach to order management and provides maximum flexibility, adapting to evolving fulfillment requirements and ensuring agility in response to changing market dynamics. Users are empowered to customize fulfillment processes based on individual goals and objectives. Efficiency optimization: Identifying the most efficient fulfillment location based on real-time inventory information for fulfilling and routing each order to maximize operational efficiency. The system offers cost-effective and rapid delivery options, contributing to overall fulfillment excellence. Adaptability in every situation: Our highly modern tech stack enables maximum scalability with no limitation by default and equips businesses to remain operationally resilient in any situation by providing a robust and adaptable order management infrastructure even in demand peaks. This ensures uninterrupted service delivery, enhancing customer satisfaction and loyalty. Best-of-breed approach: The MACH certified architecture of fulfillmenttools Distributed Order Management System guarantees seamless integration into existing systems, simplifying the process of change for brands and retailers.

Product or service innovations

Distributed Order Management System Toolkit:

With the Toolkit users have the possibility to create customized rules for fulfillmenttools Distributed Order Management System routing decisions on their own, referring to order, facility and / or carrier connection. With that, fulfillmenttools enables users to personalize on a high standard according to their specific needs and priorities.

Customer case study

Find our customer case study arko/Hussel here:

https://drive.google.com/file/d/1YEBeJOOp3hYJdS3Q_QJ18jDHbiKdP-SE/view?usp=sharing and here: https://fulfillmenttools.com/en/arko-and-hussel-go-omnichannel/


“fulfillmenttools is equipped with broad omnichannel expertise in the food sector. So we were very well advised in terms of technology and processes. However, the additional product or fulfillment expertise is particularly obvious in the cloud-based and modular platform, which can be optimally adapted to our requirements and needs and scales quickly.” - Sabrina Terwort-Duczek, Head of Marketing, Deutsche Confiserie Group (arko | HUSSEL | Eilles)

We had one goal in mind: Connecting our new online experience with our existing brick and mortar stores, while ensuring the same service level on both channels. Shopping online is supposed to be as comfortable and easy for our customers as walking into one of the stores. fulfillmenttools is one of our core pillars in creating our new omnichannel experience by meeting our high fulfillment expectations.” - Patrick G. Weber, CEO, Deutsche Confiserie Group (arko | HUSSEL | Eilles)

“Our new online presence offers convenience, flexibility and simplicity to our customers by combining on- and offline channels. By doing so, we attract new target groups, including digital natives, with our new omnichannel experience by offering services from Click & Collect to Same Day Delivery.” - Sabrina Terwort-Duczek, Head of Marketing, Deutsche Confiserie Group (arko | HUSSEL | Eilles)

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