Name of the product or service

toern's SaaS Lösung ermöglicht den Versand von Retouren direkt an die nächste Person und spart so Co2 Emissionen, Transportwege, Verpackungsmüll und Kosten ein.

Votes: 110

Product or service description

Returns pose a significant financial and environmental problem for e-commerce. In the German fashion e-commerce alone, over half of all orders are sent back to the online store. The Hamburg based Start-up toern has developed a simple-to-integrate SaaS solution that allows online shops to redirect returns directly to the next person. With the software, online shops can significantly reduce their environmental impact, the use of additional packaging, and the associated costs.

Distinction from the competition

Toern's unique advantage is its ability to integrate returned items directly into the original online store seamlessly. We ensure the quality of the resold items, offering end consumers a sustainable and discounted product alternative. toern's advanced algorithm uses historical data, user feedback and AI-based image classification to ensure the quality of the returned items. This approach offers online shops an efficient process and provides customers with a unique, more sustainable and cost-effective option for online shopping.

Product or service innovations

Previously, the condition of returned items was only assessed upon their arrival at the return center. Thanks to toern's innovation, the quality can now be determined while the items are still with the returning customer. Particularly noteworthy is the combination of collected data and AI-based image classification during the digital return registration. This enables toern to collect additional data while simultaneously offering a digital, user-friendly process for the returning individual.

Customer case study

Studies in collaboration with our partners showed that over 70% of consumers would choose a returned item if they received an appropriate monetary incentive. This figure rises to over 80% when the monetary incentive is combined with a sustainable communication strategy. These results underline the considerable potential of the toern solution to save costs and resources in the returns process and to make the returns process for online stores fit for the future.

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