Onfido

Name of the product or service

Onfido Real Identity Platform

Votes: 1

Product or service description

Onfido has a simple mission: Simplify identity for everyone.

In the digital age, identity is everything. The ability to prove who you are is critical to accessing any number of services — from renting a car, to accessing critical banking tools or private healthcare information. Companies depend on establishing trust, and individuals need a way of creating it.

Onfido’s Real Identity Platform is a game-changing cybersecurity solution that works to keep companies and their customers safe through digital identity verification.

Distinction from the competition

The Real Identity Platform provides fully automated identity verification and authentication at global scale, with 95% of checks completed in less than 10 seconds — all made possible through Onfido Atlas™, our best-in class AI built on top of 10,000 micromodels.

Unlike many others in the space, Atlas AI was built in-house over the last 10 years, as we’ve partnered with businesses from around the world to provide diverse datasets.

The result? An AI system that’s fair, fast, and accurate. Over the last few years, we’ve zeroed in on eliminating biases within our models, most recently partnering with the UK’s Information Commissioner’s Office (ICO) to determine a framework for measuring and mitigating bias. At Onfido, we examine all the potential sources of bias, not just the technical sources from the data and machine learning models, but from the humans involved as well.

Product or service innovations

This year, Onfido rolled out Onfido Studio as part of its Real Identity Platform launch. Onfido Studio is our powerful journey-time orchestration system that allows end-to-end customization and optimization with multiple identity verification flows in a simple, easy to use no-code solution.

By just dragging and dropping a few modules, Onfido users can create their own workflows that build and manage multiple identity verification signals to meet customer and market requirements. Onfido Studio allows you to orchestrate verification flows using the entire verification suite and flexible, no-code workflows.

The Real Identity Platform pulls from and integrates with a large library of globally trusted data sources and identity verification services. Users can build workflows that cross reference the following: Watchlist (PEPs and Sanctions), Ongoing Monitoring, ID Record Check, AAMVA (American Association of Motor Vehicle Administrators), Tax ID (India), Social Security Number (US), and Proof of Address.

The Verification Suite also adds in cutting edge fraud detection verifiers including IP and geolocation signals; device integrity signals, which look out for emulated or remotely controlled devices; email risk signals; and Known Faces, a product that compares new applicants’ facial biometrics to existing users to detect fraud.

When combined with the analytics provided by Studio, users can see in real-time how their onboarding flow is functioning.

Customer case study

Chipper Cash are on a mission to enable safe and secure financial services for underserved communities, driven by the belief that sending money back home or across town should be a pain-free experience for everyone in today’s modern digital economy.

Traditional money transfer options available in Chipper Cash’s core markets create unnecessary friction, due to complex, cumbersome, and expensive processes. The Chipper Cash team experienced these challenges first-hand, and set out to help people just like them overcome the challenges associated with sending money to friends and family. Chipper Cash is today offering an app-based service that provides a fast, free, and seamless way to send money abroad.

Chipper Cash needed an experienced identity partner capable of stopping fraud techniques such as synthetic IDs. And they wanted a partner that could process a variety of documents across the African market at scale.

Onfido’s identity verification technology is streamlining operations, confidently adding new users, and accelerating the approval workflow process. With Onfido, Chipper Cash reduced the time to onboard and verify a customer by 35%, to just a few minutes, helping the business grow in line with their ambitions. https://onfido.com/customer/chipper-cash/

Positive feedback & testimonials

Online banking service, Revolut, needed to scale but were experiencing high user enrolment and authentication abandonment and complaints due to a frustrating user experience. With Onfido's solution using Onfido’s Smart Capture, Revolut saw a dramatic customer onboarding success rate increase by nearly 15%, yet saved 3,500 hours each week.

Website

http://onfido.com


Best Sales & Growth Solution

This category highlights the most powerful tools driving sales and helping businesses grow. It celebrates a wide range o... (more)

Best Communication & Engagement Solution

The Best Communication & Engagement Solution category highlights the most innovative tools that empower businesses to ef... (more)

Best Customers Experience Solution

The Best Customer Experience Solution category celebrates the tools and services that enhance every stage of the custome... (more)

Best Global Expansion Solution

The Best Global Expansion Solution category highlights the critical solutions that enable e-commerce businesses to scale... (more)

Best Logistics and Shipments Solution

The Logistics and Shipments Solution category highlights the critical role modern logistics plays in e-commerce success.... (more)

Best Fulfillment and Optimization Solution

The Best Fulfillment and Optimization Solution category showcases the essential tools that empower e-commerce businesses... (more)

Best Platform & ERP

In Best Platform & ERP category, we recognize the industry's leading solutions powering businesses with transformative e... (more)

Best Payment Solution

The Best Payment Solutions category honors groundbreaking tools that transform how businesses manage transactions. From ... (more)

Best Analytics & BI Solution

The Best Analytics/BI Solutions category honors outstanding tools that equip businesses with powerful, actionable insigh... (more)

Best Agency Showcase

This category highlights the essential role agencies play in e-commerce success. Agencies drive key initiatives such as ... (more)

Best Omnichannel & Integration Solution

The Best Omnichannel & Integration Solution category recognizes the tools that seamlessly connect online and offline sho... (more)

Best IT Infrastructure & Cloud Solution

The Best IT Infrastructure & Cloud Solution category highlights essential tools that keep e-commerce businesses secure, ... (more)

Passionate about e-commerce? Join E-commerce Expo on 19-20.02.2025 in Berlin!

Register now and secure your complimentary ticket to the premier event in e-commerce. Explore 5 engaging conference stages, connect with industry leaders, and discover what 280+ exhibitors have to offer. Let’s learn, network, and grow—together!

E-commerce Germany Awards 2026

Networking Party & Awards Ceremony

  • February 2026

    Event date

Support

Do you have any questions? Feel free to ask!
Aleksandra Dalemba Event Manager
awards@ecommerceberlin.com
  • February 2026

    Event date