Nowadays sales generating tools are one of the most important digital assistance to every sales team. In e-commerce, these tools play a key role in supporting sales teams in the process of generating leads and eventually future customers. This is why one of the E-commerce Awards will be granted in this area! Your product/services will be suitable if they are dedicated to, among other things:

• customer relationship management (CRM) - from acquisition to retention
• lead acquisition
• retargeting / pre-targeting and targeting,
• creating newsletters
• sales funnels
• lead scoring
• enhancing conversion rates

As customer happiness has become an increasingly more popular term, many companies have come to realize the importance of client communication. Being in touch with your user base, to build and leverage a relationship with them has shown to be of great benefit for companies. Our Best Client Communication Tool will be given to services that help businesses support their customers. Your product/services will be suitable if they are dedicated to, among other things:

• customer service solutions
• instant messaging, live chat, and /und chatbot solutions
• customer loyalty & experience
• ticketing systems
• end-to-end user journey monitoring
• customer review management system
• email marketing solutions

International expansion is one of the most important factors in the e-commerce industry. This category is dedicated to providers who help develop businesses around the world. "Go global" is a crucial thing here and all examples of how your tool or service can help to sell on the foreign markets are warmly welcome. We’ll award the best example with our E-commerce Germany Award. Your product/services will be suitable if they are dedicated to, among other things:

• cross-border payments infrastructure
• international logistics services
• tax/legal/compliance consulting
• pricing and currency control solutions
• translation services

Logistics service providers are more popular by the day. However, with the increasing number, it is hard to choose the ‘right’ one. This category will enable the best logistics service providers. Your product/services will be suitable if they are dedicated to, among other things:

• preparation/delivery/reverse logistics
• packaging
• environmental problems
• after-sales requests management on social media
• supply chain warehouse efficiency

This Award will recognize platforms that have moved beyond digital displays and point digital offerings to create an immersive, connected, and compelling realization of this next iteration of retail. Your product/services will be suitable if they are dedicated to, among other things:

• components, accessories, innovative shopfitting, design
• SaaS solutions/online shop platforms
• e-commerce website plugins
• customer-facing solutions
• back-end organization software

The E-commerce Awards recognize customer service, excellence, and innovation in the German payments industry. Winning entries come from those companies, individuals, and organizations, who have launched and/or implemented the most outstanding payment solutions, initiatives, and projects during the past year. Your product/services will be suitable if they are dedicated to, among other things:

• payment gateways
• mobile payment solutions
• anti-fraud and security innovations
• buy now, pay later solutions
• blockchain or cryptocurrency initiatives

Another award with a focus on data-driven services. The judges are looking for data collection systems and intelligent analytics to help guide business decisions. Innovation is critical here, and there is no reliance on case study materials for successful applicants (although where given, it will be taken into consideration). Your product/services will be suitable if they are dedicated to, among other things:

• data integration & management
• price monitoring solutions
• real-time analytics
• voice & video analytics
• big data
• AI & predictive modeling

The Best Agency Award is the most prestigious award given by the E-Commerce Berlin Expo. It recognizes the extraordinary accomplishments of an agency offering services to e-commerce businesses operating on the German market. The winner of this award has proved to solve industry needs with innovative strategies and game-changing solutions. Your product/services will be suitable if they are dedicated to, among other things:

• website development
• content creation and optimization
• social media management
• SEO and SEM
• affiliate marketing

The award honors achievements in every aspect of the information technology dedicated to e-commerce and highlights the very best products, innovators, and leaders in today’s tech market. The judges will evaluate the solution's impact and usability for the industry. Your product/services will be suitable if they are dedicated to, among other things:

• cloud infrastructure & hosting
• API management
• security solutions
• software development
• other IT solutions

This award recognizes the best innovation implemented in the last 2 years. Whether that idea is big or small, they should clearly redefine e-commerce services. After all, innovations that change the industry exist in all sectors. Your product/services will be suitable if they are dedicated to, among other things:

• future retail
• artificial intelligence
• virtual/augmented reality
• headless commerce
• m-commerce