Spoki

Spoki is a conversational marketing platform, integrated with the WhatsApp API, designed to revolutionise business communication. With Spoki, every chat becomes an opportunity for sales and service, engaging customers at all stages of the customer journey.

The platform offers advanced tools for creating automations, AI responses and customised chatbots, enabling advanced contact management. Scheduled messaging campaigns and integration with CRM systems, CMS and marketing automation tools, and it is also possible to integrate the product catalogue and sell directly on whatsapp.

With an intuitive and user-friendly interface, Spoki simplifies communication between companies and customers using a channel such as WhatsApp. This approach not only improves operational efficiency, but also the customer experience, making each interaction meaningful and productive. Companies can thus offer high-quality customer service, increase sales and build customer loyalty, all through a platform that focuses on simplicity and effective communication.

With Spoki, conversational marketing becomes a powerful strategic lever for business success.

Spoki is a conversational marketing platform, integrated with the WhatsApp API, designed to revolutionise corporate communication. It is already active in the market, providing multiple uses through:

Artificial Intelligence: Creating instant templates for communication, automated customer support, chat translation and audio transcription.

Massive Campaigns: Scheduling of message sending, creation of contact lists with advanced segmentation and customised tags.

CRM management: Utilisation of over 4000 tools, live chat and centralised multi-operator management. Prioritisation of workflow via ticketing.

eCommerce: Integration with the best eCommerce platforms and increase in the percentage of shopping carts retrieved.

Analytics: Optimisation of strategies through detailed insights and precise measurements, maintaining control with comprehensive and accurate reports.

Digital Ads: Automate messaging on WhatsApp in response to interactions with campaigns on Facebook, Instagram and Google. Incentivisation of quick actions, such as newsletter subscriptions or enquiries, turning prospect interest into conversions.

Conversational Commerce: Automated selling on WhatsApp, allowing customers to view the product catalogue, make purchases and complete transactions directly in the app thanks to PayPal integration.

Cloud Platform: Easily access the Spoki platform from anywhere and manage your customer communication quickly and securely.

With Spoki, every chat becomes an opportunity for sales and service, engaging customers at all stages of their journey.

Here are some of the latest implementations.

Automation: Addition of advanced elements to create more dynamic and customised flows. Introduction of intelligent triggers based on complex events and user behaviour.

User experience (UX) and reporting: Optimisation of the interface for more intuitive navigation. Introduction of clear notifications and alerts to inform the user in real time about the status of processes or actions. Onboarding process improvements

New integrations: Linking with emerging platforms and third-party tools Integration with voice technologies or generative AI solutions

Chat, tickets and campaigns:

Campaigns: Pause/resume campaign

Tickets: Export ticket list as CSV

Chats: Filter chats by one or more tags / operators / lists

Estimation of chats that can be started

The platform has weekly updates and new implementations quickly.

Find out how companies are achieving extraordinary results thanks to Spoki! At the following link you will find a collection of case studies showing concrete progress in sectors such as automotive, beauty, clothing, hotels and many more. Explore the success stories and get inspired!

https://spoki.it/en/case-studies/

https://spoki.it/de/