Cross-Border Shipment Solution for Europe

exporto is the leading provider for European cross-border e-commerce – to countries inside and outside the EU.

Our end-to-end solution provides online retailers with all the services they need for their cross-border business – perfectly aligned and from a single source. We combine automated technologies with an established logistics network and develop efficient solutions for European e-commerce.

Thanks to exporto, online retailers are able to ship to the most exciting European markets with the fastest and best customer journey, automate customs and tax processes, work with the best last-mile carriers in the target countries, manage international returns efficiently and analyse all data across the entire supply chain.

We solve the complex challenges of international e-commerce, so that e-retailers can reach their customers abroad just as easily as in their domestic market, providing them with a local delivery experience that is customized to the needs of the individual market.

The problem that exporto is solving

E-commerce businesses are facing many challenges such as complicated customs processes, different tax laws and ensuring fast delivery as they seek to expand and grow internationally.

Unlike fragmented solutions in the market, exporto offers a fully integrated approach that seamlessly combines automated customs clearance, reliable logistics and real-time tracking. Our plug-and-play solution allows retailers to expand internationally without any additional operational complexity, making us the partner of choice for fast, scalable and efficient cross-border growth.

By combining technology, data integration and a reliable logistics network, our customers receive an end-to-end solution that transforms logistics from an operational hurdle into a strategically competitive advantage.

exporto’s advantages at a glance:

End-to-end Solution: Unlike other competitors, exporto provides an end-to-end solution that eliminates the need for additional contracts with third-party providers. This comprehensive approach ensures all necessary services are seamlessly integrated, simplifying operations and reducing administrative complexity for our customers.

Plug-and-play principle: With one single connection, customers gain access to multiple European markets, enabling seamless integration without additional operational effort.

Use of AI for customs automation: Our use of AI for shipment categorization and tariff classification ensures faster, more accurate customs clearance and eliminates delays caused by manual processes.

Automated customs and tax processes: Thanks to our fully automated customs solution and the fastest provision of all documents, our customers benefit from short processing times and late, flexible cut-offs.

Carrier integration: We work together with the leading last-mile carriers so that consumers receive their parcels from their trusted providers - for an optimal customer experience.

Fast delivery: We enable the fastest international deliveries - shipments are reliably delivered to the consumer's doorstep within a few working days.

Transparent returns: Unlike many providers that rely on third-party returns centers, we handle all returns in-house, in our own international returns centers, within just 4-5 business days – even during peak periods. This ensures faster processing and full transparency.

Cost savings: Through competitive pricing and an economy of scale, we set the stage for cost-effective shipping strategies.

Outstanding customer service: With a CSAT of 100 % and an average response time of just 14 minutes, we provide industry-leading support tailored to our clients’ needs.

At exporto, we are committed to simplifying international logistics and enabling efficient cross-border operations for our customers. Our latest innovations reflect this commitment, providing advanced solutions that drive transparency, efficiency and growth:

1. VOEC procedure for Norway

As the first and currently only provider, we have implemented the VOEC (VAT On E-Commerce) procedure for Norway, eliminating complex customs requirements and exempting shipments from registration in the Norwegian electronic customs system, TVINN. Goods purchased under the VOEC system are also duty-free, enabling faster and simpler customs clearance. This is part of our commitment to simplifying international logistics while maintaining cost-efficiency for our customers. Benefits for our customers: Reduced costs, shorter delivery times and an enhanced customer experience, providing a significant competitive edge in the Norwegian market.

2. Improved data transparency and real-time tracking We have integrated tracking data and performance dashboards into our exporto portal to provide our customers with maximum transparency. Customers can monitor shipment tracking status across borders in real time, track key performance metrics such as volumes, transit times and return rates and view or export customs and tax charges for each shipment. Benefits for our customers: Enhanced decision making, operational efficiency and financial transparency as well as faster responses to irregularities and improved communication with consumers.

3. Use of AI for customs automation: We have significantly optimized customs processes by introducing even more automated workflows and using AI-supported categorization and tariff classification of shipments. Benefits for our customers: Reduced errors, even faster and more reliable customs clearance and faster deliveries, providing our customers with a clear operational advantage.

We open up new markets for our customers in record time, thereby giving them a decisive competitive advantage. We flexibly adapt to the existing set-up and enable our customers to achieve straightforward, scalable growth across borders without any additional operational expense.

Mister Spex Thanks to our great partners from exporto, we were able to realize our “Nordics Integration”-project in record time. What’s particularly impressive for us: exporto supported us far beyond our expectations, enabling us to achieve our ambitious timeline. A partnership at eye level like this cannot be taken for granted. Ulrich Tietze, Head of Product Enterprise Application, Mister Spex

Störtebekker With exporto, we established all necessary processes within less than 8 weeks, enabling a seamless launch. Since then, we’ve been efficiently delivering from Germany to the doorstep of our Swiss customers within just a few business days. Tax and customs matters are fully taken care of, ensuring a smooth and satisfying experience for our customers. Darius Greulich, COO, Störtebekker

meinemarkenmode “meinemarkenmode has always strived for efficient and sustainable solutions that lead to growth and success. In order to realize these in Switzerland and the UK, we decided to partner with exporto. We were particularly impressed by the combination of service concept, commercial framework conditions and cultural corporate fit. The biggest benefit from the collaboration is the digitalization of processes and the resulting reduction in delivery and return times. The average transit times from parcel collection to delivery to the end customer are 2.01 days to Switzerland and 2.92 days to the UK. At peak times, our return rates can increase almost 4- fold within a month. Thanks to exporto, however, all sales and returns are processed quickly, seamlessly and reliably at all times - regardless of how high our parcel volumes are.” Timo Bethlehem, Managing Partner, meinemarkenmode

https://www.exporto.de/en