Workato Enterprise Orchestration Platform

Workato is the leading enterprise orchestration platform designed to help businesses of all sizes automate workflows across cloud and on-premises applications. Trusted by a community of 400,000 global customers, the AI-powered platform addresses several key challenges businesses face today:

1. Complexity Crisis: Businesses often struggle with disconnected systems, siloed processes, and fragmented data, which lead to inefficiencies, stalled growth, and missed opportunities. Workato resolves these issues by connecting systems, data, apps, and experiences in real time, enabling smoother operations and smarter decision-making.

2. Operational Inefficiency: Manual processes and data silos waste valuable time and resources, slowing down operations and hindering the ability to respond quickly to market changes and customer needs. Workato automates workflows and integrates data, allowing teams to work more efficiently and make informed decisions swiftly.

3. Impact on Customer and Employee Experience: Complex, manual workflows can lead to delays and errors, affecting the experience delivered to customers and employees. Workato streamlines operations, enhancing collaboration and providing a smoother experience for both customers and employees.

4. AI Urgency: As the demand for innovation grows, businesses need to adapt quickly. Rigid processes can prevent effective leverage of new technologies and AI-driven solutions. Workato enables organizations to be agile, adjusting workflows to embrace new technologies and seize opportunities as they arise.

Workato's platform is built on four key pillars:

• Power: It can handle complex workflows across systems, data, apps, and experiences efficiently.
• Speed: It enables real-time connections and fast decision-making.
• Scale: It supports seamless scaling of operations across departments and systems.
• Trust: It ensures security and compliance with enterprise-grade security features.

Workato's Enterprise Orchestration platform offers several key benefits that set it apart from competitors:

• Power: Customers value the robust capabilities of Workato’s AI-driven agents, known as Genies, which can seamlessly orchestrate complex workflows across various systems, data, applications, and experiences. This allows for the automation of intricate multi-step processes, such as order fulfillment and customer onboarding, significantly reducing manual effort and errors.

• Speed: One of the standout benefits of Workato is the speed at which solutions can be implemented. With features like pre-built connectors and templates, integrating tools and orchestrating workflows can be done in real time, often within minutes. This agility enables teams to respond to customer inquiries quickly and adapt to changing market demands without the delays typically associated with legacy automation or integration tools.

• Scale: Workato is designed to support large organizations by efficiently handling thousands of workflows across multiple departments and systems simultaneously. This scalability is crucial for companies, especially in sectors like e-commerce, where operations need to scale seamlessly during peak seasons to ensure smooth order processing, inventory management, and customer engagement.

• Trust & Security: Security is a top priority for Workato. The platform offers enterprise-grade security features, including role-based access controls, encryption at rest and in transit, and compliance with standards such as GDPR and HIPAA. This ensures that businesses can innovate and scale securely, with the confidence that their data and processes are protected and compliant.

In August 2024, Workato introduced Workato Agentic, an innovative low-code/no-code platform designed to create and manage AI agents known as Genies. This groundbreaking platform comprises two primary components: Workato Genie, a sophisticated framework for developing purpose-specific AI agents, and Genie Apps, which are pre-built AI applications tailored to specific business needs.

The Workato Genie framework enables organizations to build intelligent agents capable of retrieving information from knowledge bases, taking actions across various applications, dynamically orchestrating complex processes, and collaborating seamlessly with both other AI agents and human teams. These agents can understand context in real-time, learn continuously from interactions, and operate with robust security and governance.

Two flagship Genie Apps have been launched alongside the platform: ITGenie, an AI-powered IT helpdesk application designed to streamline technical support and improve employee experiences, and SalesGenie, an intelligent sales assistant aimed at enhancing sales productivity throughout the customer journey.

The platform addresses a critical market need, with research from the Capgemini Research Institute indicating that 82% of organizations plan to integrate AI agents within the next three years. Workato's solution stands out by offering a more comprehensive approach that overcomes current limitations in point-to-point AI agent solutions.

This launch follows Workato's recent recognition as a Leader in the 2024 Gartner Magic Quadrant for iPaaS, underlining the company's innovative approach to enterprise AI and process orchestration.

“Big thanks to the Workato Team. We had our Black Friday Sale yesterday and as far as we can tell Workato worked like a charme!” Alexander Luke Roddis, CTO at TEVEO & fayn GmbH [TEVEO recently implemented Workato]

“Because we’ve grown so fast, I have two choices: Either streamline or everyone’s too busy. We have to increase productivity as we grow, so we’re going to maximize eCommerce automation as much as we can to make our jobs easier, and I know we can do that with Workato.” - Mattia Lolli, COO, D1 Milano [D1 Milano Case Study: https://www.workato.com/the-connector/customer-stories-d1-milano-ecommerce-automation/]

Jumia

• Problem: Poor and unsatisfying customer support experience
• Business Impact: 3x faster MTTR, 97% customer satisfaction rating, 1.2B consumers in 14 countries
• Quote: “We have significantly improved our customer experience while keeping all internal stakeholders informed on high priority tickets” - Carlos Santos, Lead Ecommerce Support at Jumia

Payless

• Business Impact: Reduced operational costs by 40%, enabling the company to maintain low prices for customers.
• Quote: “Workato has been instrumental in our digital transformation journey, by getting our ERP live, integrating disparate applications and data, enabling more business needs through automation, and helping us deliver and run with visibility into our global business. I don’t think we will ever stop doing something in Workato. It’s not like, ‘I’ve done my automations and I’m done with it.’ So there is always an opportunity, there’s always something you can make better.” - Babu Nagappan, AVP of DevOps.
• Details: Consolidated 500 systems, streamlined eCommerce operations, and improved data movement across the organization.
• Full Case Study: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://public-workato-files.s3.us-east-2.amazonaws.com/Uploads/payless-customer-story.pdf

More Case Studies: https://www.workato.com/customers

https://www.workato.com