fulfillmenttools Distributed Order Management System

Today's consumers purchase products and services through a variety of channels – such as physical stores, e-commerce, social media, or live commerce. At the same time, their expectations are shaped by big players like Amazon - they want a seamless and "in-time" shopping and fulfillment experience across all channels with information on availability and fast delivery. To succeed in this omnichannel world and meet customer expectations, retailers and brands need to integrate all their locations (from stores to dark stores to micro hubs to warehouses to third-party locations via drop shipper and marketplaces) into their online commerce. This enables them to create an intelligent and comprehensive network of inventory and fulfillment points allowing them to serve their customers faster and more reliably. The fulfillmenttools Distributed Order Management System consolidates all order and inventory data in one place and intelligently matches customer preferences with retailers’ goals and the complete sales network, enabling orders to be processed in the best possible way. Retailers benefit from a broad service portfolio for their customers through fulfillment options such as “q-commerce within 15 minutes'' to “same day”, “next day”, “pick-up in store”, “curbside pick-up” or “locker pick-up”. At the same time, by fully digitizing their omnichannel fulfillment, retailers can automate processes, optimize their resource utilization, improve their customer experience and increase their profitability.

The best routing decision Due to fulfillmenttools’ unique routing, customers can be sure to get not just any routing decision, but the best decision based on their individual criteria and data. Therefore, we are convinced that fulfillmenttools offers our customers the strongest DOMS in the market, smart data-driven and user-friendly.

Exceptional Market experience Having started in the food sector, the team at fulfillmenttools has gathered experience across the complexities of all industries. Therefore they understand the complex challenges and needs of our customers. fulfillmenttools has tested every possible way so our customers don’t have to.

The most innovative technology fulfillmenttools offers innovative, best-of-breed technology that helps retailers stand out with a distinctive shopping experience. Their modular, progressive system integrates seamlessly with other technologies, providing the best total cost of ownership and individual end-to-end order lifecycle management solution.

Increasing Profitability By optimizing your resource utilisation and workflows, you can reduce costs such as shipping expenses, minimize the risk of errors within the process and therefore maximize your operational efficiency and your profitability.

Enabling higher customer satisfaction fulfillmenttools allows you to increase customer satisfaction and loyalty by providing a better shopping experience - more delivery options, faster shipping or pickup, higher transparency before checkout and easy returns are just a part of the mix.

The core of our system is the Distributed Order Management System (DOMS). It helps retailers create transparency during checkout and optimally distribute orders across their network. During the checkout process, the DOMS identifies different delivery options available for the customer's cart. Once an order is placed online, the DOMS processes it by accessing the retailer's entire inventory network. It then distributes and orchestrates the order based on criteria and goals set by the retailer, finding not just the first possible, but the best fulfillment option. The best fulfillment method and location are unique to each retailer and depend on their specific criteria and goals. Therefore, the key feature of our DOMS is its flexible rule engine, which retailers can customize and configure without the need for IT resources, allowing them to serve their customers faster and more reliably.

You can find our customer success story for KANMO Group (Indonesia) here: https://fulfillmenttools.com/en/case-study-multi-brand-services-for-kanmo/

“Our biggest challenge is to handle the multi complex order management for the large number of islands around Indonesia. Due to the smart and unique routing options of the fulfillmenttools Distributed Order Management System, our operations are now able to serve customers more flexible and with a minimum principal cost.” - Chitranjan Singh, Head of Product Kanmo Group

You can find our customer success story for BLACKOUT (Switzerland) here: https://fulfillmenttools.com/en/case-study-fast-and-flexible-delivery-and-collection-options-for-blackout-customers/

“Thanks to fulfillmenttools' software, we can implement concepts such as ship-from-store and click reserve. This has enabled us to take our customer journey to a new level, save costs and make our processes more efficient. Thanks to the modern technology, integration was easy and we can scale and grow according to our needs.” - Falko Schäfer, Head of E-Commerce JEANS FRITZ / BLACKOUT

https://fulfillmenttools.com/en/