Sitecore

Name of the product or service

Sitecore OrderCloud

Votes: 63

Product or service description

Sitecore OrderCloud is a state-of-the-art ecommerce solution with a headless, API-first, and cloud-native architecture. It empowers businesses to extend their digital selling capabilities to any touchpoint, catering to various business models, including B2C, B2B, and D2C. The platform excels in automating and digitizing ordering workflows, making it ideal for managing multichannel, high-volume ordering.

Additionally, OrderCloud facilitates the creation of enterprise marketplaces, connecting buyers to goods and services from a diverse array of suppliers or vendors within a specific business network. The platform goes beyond traditional ecommerce by incorporating personalization, hyper-relevant search results, and automated merchandizing to enhance the buyer's experience. It offers a modern commerce architecture that is scalable, reliable, and flexible, allowing businesses to overcome commerce bottlenecks and integrate seamlessly with other best-of-breed solutions.

Part of Sitecore’s leading Digital Experience Platform (DXP), Sitecore makes it easy to plug-in other best-of-breed capabilities across content management and delivery, to customer data management, and analytics and ongoing optimization to streamline digital experience orchestration and power best-in-class experiences across infinite touchpoints.

Distinction from the competition

• Flexibility: OrderCloud offers flexibility in supporting diverse business models, including B2C, B2B, and D2C, and can extend digital selling capabilities to any touchpoint and across any channel. • Automation at scale: The platform allows the automation and digitization of ordering workflows, particularly useful for managing high-volume ordering across multiple channels. • Unified Commerce with B2B Emphasis: OrderCloud is intentionally designed from an operationally complex B2B perspective to support complex, multi-channel B2B go-to-market needs. It incrementally adds B2C capabilities, reflecting a B2B2C unified commerce offering. • Marketplace Connectivity: OrderCloud facilitates the creation of enterprise marketplaces, connecting buyers to goods and services from various suppliers or vendors within a specific business network. • Personalization & Search: Utilizing purchase intent, the platform enables personalization of each buyer's experience, delivers hyper-relevant search results, and automates merchandizing for an enhanced customer experience. • Modern Commerce Architecture: With a headless, API-first, and cloud-native architecture, OrderCloud provides a scalable and reliable foundation for commerce. It allows integration with other best-of-breed solutions. • User-Friendly for Business Users and Developers: The platform is designed to cater to both business users and developers. Business users can leverage OrderCloud's extensive experience in solving complex ecommerce, order management, and B2B marketplace challenges. Developers and partners can take advantage of the headless, API-first, multi-tenant, and cloud-based architecture, along with rapid development tools, to create, configure, and deploy ecommerce solutions. • Reduction of Capex and Upfront Investment Cost: Sitecore manages the setup, maintenance, and optimization of the staging environment. This alleviates the burden on customers, allowing them to focus on core business functions.

Product or service innovations

• Sitecore continues to prioritize a “flexibility over features” platform development philosophy to continue to introduce unlimited options for customization for our customers. As a headless platform we exposed the entire data model and its behavior via a RESTful API. This means that features of OrderCloud aren't aligned to the monolithic UI based commerce platforms of the past. We deploy flexible capabilities that are transformed as features in the user experience. Many areas of the platform demonstrate this philosophy: Rules Engine, Extended Properties. A recent example is Product Collections. While a feature of OrderCloud, Product Collections are deployed in experiences in numbers of ways: Wish Lists, Favorite Products, Product Comparisons to name a few. • As part of Sitecore’s composable DXP strategy, a focus on “better together” development and integrations across Sitecore’s content, experience and commerce portfolio aims to help provide our customers with best-in-class tools to intelligently orchestrate their content so that they can power multi-channel, multi touchpoint buying experiences for brands. • Sitecore continues to expand its partnership with Microsoft. A proud, inaugural member of the Microsoft AI Cloud Partner Program, Sitecore brings the speed, power and agility of Microsoft’s AzureAI to Sitecore OrderCloud, enabling our customers to enhance their ability to deliver personalized ecommerce experiences at scale.

Customer case study

• Global fitness franchisor automates supply chain, launches private B2B marketplace: Stronger order management all-round With their B2B marketplace built on Sitecore® OrderCloud®, the fitness franchisor’s franchisees can log-on and place orders from the suppliers the franchisor assigns to them based on brand and location. It’s easy to browse, shop, order, and re-order all of the supplies they need to run their business. Promotions and announcements are communicated clearly. Orders can be placed containing products from multiple suppliers within one transaction. More: https://www.sitecore.com/customers/retail/global-fitness-franchisor

• Jonastone drives 25% increase in revenue with Sitecore: Bringing the showroom experience online Jonastone needed to offer an online experience that matched or even surpassed its in-store experience. Product presentation had to be supported by contextual and helpful content on product pages and in cart. Delivery times had to be specific to coincide with build schedules. Getting new products to market quickly was also a crucial requirement. A multilanguage capability was also necessary to serve the company’s pan-European market. More: https://www.sitecore.com/customers/retail/jonastone-drives-a-25-percent-increase-in-revenue-with-sitecore

• Diversified Foodservice Supply offers custom online ordering experiences with Sitecore OrderCloud: The DFS team can now support each customer efficiently and effectively and manage each customer experience smoothly. Sitecore worked with DFS to deliver a solution that would allow them to develop and release custom user interfaces for each account. Testimonial: "We won several deals in part due to the technology we have available to our customers." Michael Bailey, Chief Technology Officer, Diversified Foodservice Supply More: https://www.sitecore.com/customers/service/dfs


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