Zowie

Name of the product or service

Zowie

Votes: 35

Product or service description

Zowie's all-in-one customer service platform lowers costs, boosts agent efficiency, and unlocks revenue hidden in customer conversations.

Utilizing our comprehensive suite of products (Zowie Chatbot, Zowie Emailbot, Zowie Inbox, and Zowie Salesbot), our users can have meaningful, personalized customer interactions at every step of the buyer's journey.

And with Zowie, there’s no lengthy onboarding process. Zowie seamlessly integrates with your existing suite of tools, while our advanced AI can turn an internal knowledge base into a comprehensive chatbot in under one hour.

Automate product-related questions, clear issues at checkout, and increase lifetime value through proactive communication with the complete customer support solution built for ecommerce.

Distinction from the competition

Zowie Chatbot: The Zowie Chatbot's unmatched intent recognition allows you to confidently resolve 70% of customer questions. Built specifically for ecommerce, our customers can provide instant, personalized automations in more than 175 languages. Plus, the Zowie Chatbot learns from every interaction. Get tailored advice to enhance current automations and discover new ones to add – all based on customer feedback.

Zowie Emailbot: The Zowie Emailbot brings the power of our chatbot to your email. With our advanced AI, you can fully resolve 30% of email tickets without agent intervention.

Zowie Inbox: Zowie Inbox allows for mastery over incoming tickets while giving agents the tools to deliver conversations that matter. With Zowie Inbox, tickets can be categorized by different types, topics, and priorities and are auto-assigned to the right agent for the job. Plus, live dashboards and advanced reporting features make it easy for support managers to track agent workloads and report on their most important KPIs. Zowie Inbox also streamlines and improves agent efficiency. In addition to in-depth customer profiles, features such as “AI Writing Assistance” and “Quick Summary” make it easy to understand and effectively answer even the most complex tickets.

Zowie Salesbot: Did you know 20% of questions are product-related? Never miss an opportunity with AI chat that’s built to sell. You can instantly create an AI-powered sales guru leveraging everything from product descriptions and catalog images to past agent responses and customer feedback. Deliver true personalization at scale with the power to offer everyone a tailored shopping experience without involving an agent.

Product or service innovations

In the last 12 months, we introduced Zowie X2. X2 is a specialized large language model (LLM) that brings generative AI capabilities to the Zowie Chatbot.

What makes X2 truly unique is that it was purpose-built for ecommerce and offers users generative AI they control. With the reimagined Zowie Chatbot, users have the ability to decide when to use scripted replies and when to unleash generative AI for more personalized conversations.

We are now working to expand these groundbreaking generative AI capabilities to our entire suite of products.

Customer case study

How True Classic Switched to Zowie and Uncovered $3M in New Revenue

Before Zowie True Classic had: A rule-based chatbot didn’t understand customer questions — leading to incorrect replies and more work for agents No revenue-generating capabilities to empower customer support agents to make sales Outdated, rule-based technology with limited features and no path to meaningful improvements

After adding Zowie, they now enjoy: Powerful AI that offers significant ticket resolution for improved customer satisfaction and a 16% jump in CSAT — which is now at 98% AI-backed agents that drive revenue-generating $3M in sales in just 10 months Advanced AI and self-learning capabilities that boost efficiency and cut support costs by 38%

“Zowie lets us optimize our shopping experience for both agents and customers. We can now solve a customer’s issue 100% using AI — my agent never has to touch the ticket, and we’re not sacrificing CSAT.” — Breanna Moreno, VP of Customer Experience, True Classic


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