DHL

Name of the product or service

Digital DHL business customer onboarding

Votes: 166

Product or service description

The digital DHL business customer onboarding enables companies to start shipping without personal contact via phone or in person. This allows potential business customers of DHL to compare products, study prices, and subsequently digitally sign the contract, all without constraints of time or location.

Time-saving: As a busy company, time is precious. Our service facilitates contract closures for national and international shipping without the need for elaborate face-to-face meetings. With just a few clicks, you can initiate the process and save valuable work time.

Quick price overview: We understand the importance of clear and transparent cost structures. Our platform provides a comprehensive price overview for your desired shipping destinations in a short time. No more waiting for quotes – everything is instantly available.

Easy contract closure in 4 steps: We've streamlined the registration process to the essentials. In just four simple steps, you can register as a DHL business customer without bureaucratic hurdles. A smooth entry into the DHL business customer program has never been easier.

Individual quotes in one step: Our service offers the possibility to calculate individual quotes in just one step. Simply enter the relevant information, and we'll create a tailored offer that meets your needs.

Quick start within 24 hours: We know that time is money. After completing the online process, you can start shipping within 24 hours. No lengthy waiting for approvals or confirmations – your logistics processes can continue seamlessly.

Easy verification and online closure: Our platform ensures easy verification of your company data, ensuring that you can enjoy the exclusive benefits of being a DHL business customer. The entire process is handled online, avoiding unnecessary hassle.

DHL enables companies to optimize their logistics processes while saving time and resources.

Distinction from the competition

A completely digital and automated process that allows for shipping shortly after contract closure without requiring further information afterward is unique to us. Throughout the entire process, transparency and open communication are paramount. Hidden conditions, uncertainty about the process, or seemingly never-ending registration processes in the portal are non-existent with us.   Customers choose the relevant products, see applicable prices during contract closure, and can then sign the contract. Entirely digital and without the necessity of a phone call if not desired.   Our DHL business customer onboarding ensures simple and secure verification of company data. Online verification reduces bureaucratic effort while providing security. Business customers can rely on the protection of their sensitive information.   Overall, the DHL business customer onboarding stands out through its speed, user-friendliness, transparency, and customization from the competition. We offer companies not just a logistical solution but a strategic partner for an efficient and successful shipping start.

Product or service innovations

The entire online contract closure process has been reimagined and implemented in the past 12 months. Customers can now choose Warenpost and Warenpost International in addition to the products DHL Paket and DHL Paket International.   The data collection for relevant information necessary for contract closure has been divided into 4 simple steps, guiding the customer clearly and concisely to the goal.   A simple verification at the end of the contract closure via PostIdent or Klarna provides maximum security for both parties and avoids extensive subsequent verification steps.   Customers have the option to request a callback from within the contract closure. The customer's phone rings within a maximum of 5 minutes, allowing us to address all questions at that crucial point over the phone. If customers have aborted the contract closure but wish to continue, they can jump back to the point they exited using a link provided to them. Re-entering data is not necessary.

Customer case study

The optimization of the DHL business customer onboarding was implemented based on customer feedback. Customers had the opportunity in interviews to share improvement suggestions and best practices, and they were also asked for feedback after implementation. It was a resounding success. Previously feeling like filling out a long form from an authority, customers now have a clear and concise registration process that captures all necessary data and provides them with relevant information. In addition to positive customer feedback, the new onboarding process generated a significant conversion boost, speaking for itself.


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