MS Direct AG

Name of the product or service

Cross-border Solution with Cross-borderX

Votes: 87

Product or service description

With the Cross-border Delivery Solution from MS Direct, e-commerce retailers and D2C brands will never again lose time and nerves when selling to European countries with a customs border. Instead, they benefit from new, lucrative target markets such as Switzerland, the UK or Norway without any additional effort thanks to just one connection.

We take care of everything to do with VAT processing, export and import customs clearance, shipping and returns processing. In our cross-border portal, you keep track of your operations and see what's going on!

But we are also local on the German market with our new location in Mindelheim for returns processing as well as fulfillment since autumn 2023.

Distinction from the competition


  • A central partner for all your shipment needs, from pick-up to delivery, right through to returns.
  • Quick and straightforward: Serve partners and marketplaces across different countries with just a single integration.

Cross-border Portal

  • Swift Go-Live: Fully digital, paperless, and automated onboarding.
  • Complete transparency from data transfer to refund requests.
  • Comprehensive reporting to facilitate invoice oversight and support in managing foreign operations (coming soon).


  • We match export data with import data, ensuring a swift refund of the fees you've paid for returned items.
  • Local Returns: If an item isn't right for a customer, they can return it to a local address and receive their refund within 24 hours.
  • Returns module: Real-time feedback on processed returns, including returns status, categorisation and reasons for returns.

Delivery speed:

  • Orders will be delivered to your customers in the destination country within 48 hours of order placement.
  • Delivery by local carriers: Through our network of local carriers, consider the delivery preferences and habits of the local customers.
Product or service innovations

Implementation of the cross-border portal: We have introduced a special cross-border portal to facilitate cross-border e-commerce. This portal streamlines cross-border e-commerce by simplifying onboarding, automating the management of customs and tax matters and reducing the administrative workload through comprehensive reporting and document storage.

Returns module with clarification cases processing: We have improved our returns management with a new module that enables efficient returns and clarification cases processing. This system enables real-time data exchange via API for processed returns and quick clarification of critical cases, which leads to improved customer satisfaction. In addition, we have a new location in Germany (Mindelheim) for processing returns and e-commerce fulfillment.

Implementation of AutoStore: We have successfully implemented the AutoStore system, an automated warehouse solution that maximises storage density and speeds up order fulfillment. This system allows us to store and pick products faster, which has led to a significant increase in efficiency in our warehouse operations.

Use of Packsize: The introduction of Packsize, a customised packaging solution, has enabled us to optimise our packaging processes. This technology allows us to create packaging exactly as required, resulting in less material waste and optimised shipping costs.

Customer case study

Read the case study of on our website:

Ralf Blessing, Marketplaces/Amazon Manager at about our solution:

«With MS Direct's customs clearance and returns solution, we have a single interface for all customs-related issues in Europe. Thanks to their flexible collaboration, our British customers also benefit from a delivery experience as they were accustomed to before Brexit – without customs and VAT charges, a local returns solution, and the usual shipping times.»

Other customer feedbacks:

Mango: «Thanks to the good cooperation with MS Direct and their logistics and returns services, we are able to offer a better shopping experience to our customers in Switzerland.» Helena Arlandiz Diez, E-Commerce Distribution Manager

Julie & Grace: «We have been partners with MS Direct for quite some time and could not be more satisfied. MS Direct takes care of all logistical processes for our products and orders in Switzerland and has proven to be a reliable partner. The solutions provided enable us to operate in the Swiss market, and MS Direct has always been a flexible and very responsive partner to our needs.» Sven Claussen, Senior Manager Marketplace & E-Commerce

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