Brevo

Name of the product or service

Brevo

Votes: 86

Product or service description

Brevo (formerly Sendinblue) is the leading customer relationship management (CRM) suite designed to efficiently build meaningful customer relationships at scale in a fast changing digital world. With Brevo, businesses have a unified view of the customer journey in one easy-to-use platform to grow their business with intuitive marketing and sales tools such as Marketing and Sales Automation, Marketing Campaigns over Email, SMS, WhatsApp, Chat, and much more. Today, more than 500,000 businesses across 180 countries, including Sodexo, Doctolib, Huawei, eBay, and Michelin, trust Brevo’s reliable technology and 75+ integrations to deliver unparalleled customer experiences, reduce costs, and drive sales in one CRM suite.

Distinction from the competition

EASY OF USE: You don’t have to work in IT or even be tech savvy to use our products. We offer a user-friendly interface, detailed reports, and drag & drop editors that everyone can use (intuitive product design and navigation; simple onboarding — get set up in under 10 minutes, comprehensive Help Center, e-learning courses available with Brevo Academy).

GREAT VALUE: Our unique and flexible pricing model is designed to allow any type of business to access high-end digital solutions, and to support them as they grow. Pay by usage, not by number of contacts ($0 for unlimited contacts, 53 features on free plans, simplify your tech stack, only pay for what you need).

SUPERB CUSTOMER SERVICE: Our unparalleled customer care is provided in 6 languages, across web, social and email. Phone support is also available on Business and Enterprise plans (humanized support for all plans, including free; English, French, German, Italian, Portuguese and Spanish support available; dedicated Customer Success Manager for Enterprise users; 1 hour guaranteed response time for Enterprise users).

DATA SECURITY: Brevo is ISO27001:2013-certified, GDPR, and CCPA compliant.

Product or service innovations

In September Brevo has unveiled sales solutions designed to address the growing customer demand for frictionless purchasing experiences. Complementing its Marketing Platform, Brevo launches the Pro version of its Sales Platform, Meetings, Phone and Payments solutions to empower small and mid-size businesses to deliver exceptional customer interactions efficiently and at scale.

● Sales Platform: Grow your business freely by managing multiple pipelines. Supercharge your sales strategy using valuable insights from past interactions with a shared inbox, lead scoring and advanced reporting capabilities. ● Meetings: Simplify the scheduling process by enabling clients to easily book appointments with you through a customizable Meetings booking page. Host video meetings on Brevo or via integrations with Google Meet and Zoom. ● Phone: Make calls using your unique cloud-based number from your phone or desktop, access call statistics, and benefit from call recordings, call and voicemail transcription. Keep your contact call history in one place to enhance your sales and marketing processes. ● Payments: Complete the sales process by collecting payment through your unique Payments link and share them anywhere, including SMS, email, website or social media.

With Brevo's sales solutions, businesses can craft a fluid buying journey. From lead capture to booking initial sales meetings, finalizing engagement details over the phone, and collecting payment, Brevo simplifies and accelerates purchasing cycles for business and customers.

Furthermore, in November we announced two new acquisitions: WonderPush, a fast-growing mobile app push provider, and Octolis, a powerful customer data platform (CDP) provider. The acquisitions strengthen Brevo’s real-time interaction capabilities and provide the ability to centralize all customer data to better understand and respond to customer needs. With the purchase of WonderPush and Octolis, Brevo has acquired 10 organizations since 2019.

Customer case study

Startup growth program SYSTM grows 8x in 3 years without increasing headcount thanks to Brevo Sales Platform: “Through lead scoring and pipeline management, Brevo helps us identify our highest quality leads from thousands of prospects so that we can focus our time and attention on only our best prospects.” - Nopadon Wongpakdee, Co-Founder SYSTM, https://www.brevo.com/success-stories/systm/

Zinatt Technologies Unlocks Growth and Improves Efficiency Thanks to Brevo’s Integrated Marketing and Sales Platform: “For me, Brevo is ‘one-stop.’ Instead of going to each of those individual products, you have one place to go for the vast majority of your marketing and sales needs.” - John Backer, Director of Business Development, Zinatt Technologies, https://www.brevo.com/success-stories/zinatt/


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