SAP Customer Experience

Name of the product or service

SAP Commerce

Votes: 439

Product or service description

SAP Commerce Cloud is an integrated, scalable enterprise e-commerce platform can help you fuel innovation and drive profitable growth. Our enterprise-grade e-commerce solutions enables B2C and B2B organisations to deliver engaging and profitable commerce experiences. One integrated office: leverage enterprise-wide data to make intelligent decisions. Intelligent personalisation: Drive transactions that boost customer loyalty and company profit. Agile innovation: launch new business models (such as D2C, subscriptions, marketplaces and e-commerce) on a single platform. Composable commerce: Incorporate a flexible, extensible and modular approach to differentiate your experience. Unified commerce: Reduce your limitations and grow across channels on a single platform designed for B2B and B2C multi brand and mulitgeographical.

Distinction from the competition

What analysts say? For the eighth time in a row, SAP has been recognized as a Leader in the 2022 Gartner® Magic Quadrant™ for Digital Commerce, being the only vendor to have been consistently recognized as a Leader since the Gartner Digital Commerce Magic Quadrant debuted in 2014. We believe this is due to the SAP Commerce Cloud platform offering: • A large and diverse customer base across a range of industries • The ability to support large, global companies and autoscale to manage traffic spikes • Robust built-in capabilities, such as product content and order management Additionally, in the 2022 Gartner Critical Capabilities for Digital Commerce report – a companion piece to the Magic Quadrant – SAP was ranked #1 for B2B digital commerce Use Cases, as well as #1 for B2B and B2C Use Cases running on the same platform.

Product or service innovations

Advanced e-commerce features to support multiple business models • Extensible e-commerce solution with a rich partner ecosystem • API-enabled composable omnichannel online shopping experiences • Tight integration to fuel consistently profitable outcomes • Intelligence to power personalized experiences at scale • Industrial-strength digital product with a global reach

Customer case study

80 Customer Success Stories with SAP Commerce Cloud from more than 20 different industries The flipbook contains one-page excerpts of SAP Customer Experience success stories within the SAP Commerce Cloud solution including links to read the full stories and view videos online.These stories highlight the financial and operational benefits realized by customers going live with SAP Customer Commerce Cloud and in some cases, integrations with other SAP solutions.

Positive feedback & testimonials

Customer Success Stories ARYZTA Food Solutions 90% Faster to deploy new online store functionality BRAKES: Launching a Direct-To-Consumer Site in 7 Days INVACARE: > 15’000 available Wheelchair configurations THYSSEN KRUPP: 20% increase in e-Commerce Revenue CARHARTT: 90% fewer custom code modifications CARREFOUR: Delivering a consistent e-Commerce experience SOUTH SHORE: 25% increase in Website conversions


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