The messaging portal from LINK Mobility enables companies to communicate with their customers via SMS - easily, time- and cost-effectively and without an app or software installation. Companies can start the 14-day free test phase with a self-sign-up, book suitable SMS packages and send individual and bulk messages to their customers, partners and employees via the intuitive web interface. Using the versatile API solution and plugins, the manual or automated sending of messages can also be seamlessly integrated into existing systems, software solutions and online shops. Extensive options for automated and personalized addressing (placeholders) as well as for uploading and organizing contacts in groups and with labels enable simple customer segmentation and target group-specific addressing. Many smart features such as templates, signatures, message forwarding, e-mail to SMS, voice messages and a chatbot - which can be set up directly in the tool with just a few clicks - can help companies with communication and save time and employee resources while at the same time increasing customer satisfaction increase significantly. The multi-agent function enables individual rights assignment so that employees can continue conversations with customers fluently. Simple recipient import and export, blacklists and GDPR-compliant registration and deregistration processes also ensure legal security when dealing with the stored contacts and recipient groups. The tool is rounded off by effective evaluation and reporting options as well as real-time statistics down to account level. Small and medium-sized companies in particular benefit from the effective communication options of the messaging portal.
Every doctor's or physiotherapy practice, every hairdresser's shop or other company that makes customer appointments knows that money is lost due to the non-appearance of customers and patients. Depending on the fee, hundreds to thousands of reminder SMSs quickly pay for themselves. The messaging portal can easily be connected to existing patient and customer management software via an API, so that reminder SMS messages can be sent directly from the familiar system. Automated through the connection to appointment tools and personalized through placeholders. Questions can be answered by an integrated chatbot function of the messaging portal. If the chatbot cannot help, it hands over the conversation to an employee. Quick responses and personal appointment reminders significantly reduce downtime while customer satisfaction increases.
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