LINK Mobility

Name of the product or service

Messaging Portal

Votes: 32

Product or service description

The messaging portal from LINK Mobility enables companies to communicate with their customers via SMS - easily, time- and cost-effectively and without an app or software installation. Companies can start the 14-day free test phase with a self-sign-up, book suitable SMS packages and send individual and bulk messages to their customers, partners and employees via the intuitive web interface. Using the versatile API solution and plugins, the manual or automated sending of messages can also be seamlessly integrated into existing systems, software solutions and online shops. Extensive options for automated and personalized addressing (placeholders) as well as for uploading and organizing contacts in groups and with labels enable simple customer segmentation and target group-specific addressing. Many smart features such as templates, signatures, message forwarding, e-mail to SMS, voice messages and a chatbot - which can be set up directly in the tool with just a few clicks - can help companies with communication and save time and employee resources while at the same time increasing customer satisfaction increase significantly. The multi-agent function enables individual rights assignment so that employees can continue conversations with customers fluently. Simple recipient import and export, blacklists and GDPR-compliant registration and deregistration processes also ensure legal security when dealing with the stored contacts and recipient groups. The tool is rounded off by effective evaluation and reporting options as well as real-time statistics down to account level. Small and medium-sized companies in particular benefit from the effective communication options of the messaging portal.

Distinction from the competition
  • Europe's first green messaging tariff with CO2 compensation can be booked as an option
  • Communication that is guaranteed to get through: SMS offer delivery rates of 100% - even without an internet connection - as well as unique open rates of 98% and impressive click-through rates of 35% and are read within 3 minutes on average
  • SMS packages for different messaging needs
  • GDPR-compliant: Easy opt-in & -out through ready-made forms
  • Server location Europe
  • Particularly simple setup and intuitive operation of the messaging portal
  • Extraordinarily many connection options to existing systems
  • Easy chatbot configuration, even for laypeople
  • Continuous development
  • Test the functions for 14 days free of charge and without obligation
Product or service innovations
  • Launch of an SSU (Self-Sign-Up) process for the whole DACH region to enable customers to get started with mobile messaging even faster and easier.
  • Introduction of the first green messaging tariff in Europe
Customer case study

Every doctor's or physiotherapy practice, every hairdresser's shop or other company that makes customer appointments knows that money is lost due to the non-appearance of customers and patients. Depending on the fee, hundreds to thousands of reminder SMSs quickly pay for themselves. The messaging portal can easily be connected to existing patient and customer management software via an API, so that reminder SMS messages can be sent directly from the familiar system. Automated through the connection to appointment tools and personalized through placeholders. Questions can be answered by an integrated chatbot function of the messaging portal. If the chatbot cannot help, it hands over the conversation to an employee. Quick responses and personal appointment reminders significantly reduce downtime while customer satisfaction increases.

Website

https://www.linkmobility.de/produkte/anwendungen/messaging-portal


Winners of E-commerce Germany Awards 2022

learn more & register for Expo

Do you want a free ticket to visit E-commerce Berlin Expo on 23. February 2023? 5 stages of presentations, over 200 exhibitors.

You will receive a digital ticket as a ready-to-print .pdf file a few days before the event. Your registration means acceptance of the Terms & Conditions.

E-commerce Germany Awards 2023

Networking Party & Awards Ceremony

  • 22nd February 2023

    Event date

Support

Do you have any questions? Feel free to ask!
Aleksandra Dalemba Event Manager
awards@ecommerceberlin.com
  • 22nd February 2023

    Event date

  • E-commerce Capitals Sp. z o.o. Sp.k.

    Organizer

  • POLAND, 60‐586 Poznań, ul. Botaniczna 26/2

    Address

  • VAT ID PL7792439665

    TIN