Sematell GmbH

Name of the product or service



Product or service description

ReplyOne is the AI-based customer service software with precise topic detection. It provides the right answers for your customers at any time. Simple operation on one interface for satisfied employees. Increasing the quality and efficiency across all communication channels. For an easy automation of customer service in over 70 languages.

Distinction from the competition

The AI-based customer service software with advanced speech and topic recognition is unique. Always the right answers for your customers. The precise categorization makes ReplyOne's topic recognition rate industry-leading. The low number of required learning data as well as the short learning times ensure a fast implementation of new service topics. This guarantees reliable automation and fast productivity gains. +10k words/second. 70 languages. 100% precision.

Product or service innovations

The latest release 7.4.2 reaches a new dimension in customer communication: Complete integrations in the sense of the unified desktop strategy!

Telephony/ACD: Script and telephony processing combined on one interface: Transitionless switching between channels, effective call follow-up, short response times - this motivates employees and brings satisfied customers.

Knowledge Management: the full integration of the USU Knowledge Center can be used directly in ReplyOne. No more annoying switching between different browser tabs by providing central access to questions and answers. This saves time and drastically increases the processing and response quality.

Webextensions: Partner applications can easily be integrated configuratively and displayed in their own tabs.

For, we have also implemented various optimizations to support customizing, as well as a wide range of individual suggestions from our customers. In total, the new version contains over 150 improvements!

Customer case study

Positive feedback & testimonials

‘We have become much more efficient. In addition, thanks to the statistics in the reporting functionality, we have a very good overview of the timing, number and type of requests.' Bettina Gnad, Department Manager Customer Service, Peter Hahn AG

‘E-mails are the most important communication channel in our customer service. With ReplyOne, we are able to process more than 1.2 million e-mail requests last year – without compromising on quality.’ Andrea Radziewsky, Head of Process Excellency, Spreadgroup


Winners of E-commerce Germany Awards 2022

learn more & register for Expo

Do you want a free ticket to visit E-commerce Berlin Expo on 23. February 2023? 5 stages of presentations, over 200 exhibitors.

You will receive a digital ticket as a ready-to-print .pdf file a few days before the event. Your registration means acceptance of the Terms & Conditions.

E-commerce Germany Awards 2023

Networking Party & Awards Ceremony

  • 22nd February 2023

    Event date


Do you have any questions? Feel free to ask!
Aleksandra Dalemba Event Manager
  • 22nd February 2023

    Event date

  • E-commerce Capitals Sp. z o.o. Sp.k.


  • POLAND, 60‐586 Poznań, ul. Botaniczna 26/2


  • VAT ID PL7792439665