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e-bot7 Conversational AI Platform
We at e-bot7 improve the efficiency of Customer Service by integrating Artificial Intelligence throughout various channels. The AI supports employees and automates answers & processes. This drastically reduces costs and increases revenues.
The e-bot7 system is based on complex NLP algorithms, which are trained on historical customer scripts. The NLP is constantly optimised during operational use so that each and every inquiry can be processed more efficiently.
The Agent + AI hybrid model ensures that no wrong answers are sent to customers and both the satisfaction of customers and employees is increased. We are offering this hybrid Agent+AI® solution where agents do not have to train the AI system manually but where it gets trained automatically during the operational business. With the solution, we can drastically increase the efficiency in customer communication. The integration is easy and quick and flexible (On-premises and Cloud).
With multilingual bots, several languages can be represented in one chatbot. The unique feature: Multilingual bots can be managed and maintained in one language. This means that you no longer have to programme different chatbots for each language.
On the other hand, the Conversational engine is part of a new product version (Next-Gen Bots) that introduces many improvements, combining a more modern user experience and making it easier to model complex conversations.
Audi as a large corporation receives many job applications from all over the world and has thousands of website visitors every day. Therefore, Audi Interaction GmbH, an AUDI AG company, was commissioned to implement a scalable AI-based chat solution to manage their HR-related requests in English and German. As one of the best-selling premium automobile brands in the world, it was also important for Audi to find a smart chatbot solution that meets their high-quality standards.
Audi implemented the hybrid Agent + AI solution from e-bot7 on their career page to automate HR-related questions. The AI Chatbot James answers recurring requests about HR-related topics such as the application process, apprenticeships and internships.
Due to a strong knowledge base based on historical data the chatbot was able to support the website users right from the beginning with a high automation rate, which is continuously increasing as the bot learns from every interaction. In times of skill shortages, a chatbot on the career website can provide an enormous competitive advantage, because the first impression is an important prerequisite for the applicant to decide if he wants to apply for the position at all. If a question is encountered for the first time, an agent is automatically added to the conversation and Chatbot James suggests the most viable answer. That drastically reduces the waiting time for users, frees time for the HR team to address more complex issues and guides users faster and more efficiently through the career information. The Chatbot James can answer questions in German and English to serve users from all over the world, around the clock and within seconds.
We are very proud of our G2 user feedback. You can find our user feedback here: https://www.g2.com/products/e-bot7/reviews.
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