Postis Platform

The Postis Platform was launched in 2017 with the objective to solve the supply-chain inefficiencies and the frictions among retailers, e-tailers, logistics suppliers, transporters, and couriers, and to improve the way products are transported and reach their end-users. The ultimate goal was to achieve operational efficiency and to allow retailers to turn deliveries into better, differentiating customer experiences. The Platform integrates all IT systems from supply-chains, aggregates process, customer experience and customer satisfaction data from all points of contact, it automates the processes along the entire last-mile journey and uses advanced AI algorithms to optimize deliveries.

Retailers and e-tailers have, with Postis, one integrated tool to improve their entire Click-to-Door customer journey.

The modular approach of the Postis Platform provides retailers and e-commerce actors all the tools they need to manage, automate and optimize all their deliveries from a single place.

• It is simple and fast to deploy - easy to integrate via APIs with any IT system or application (WMS, TMS, e-commerce platform, BI or CRM) or benefit from ready-made integrations and connectors with most of the world-leading platforms (Shopify, Magento, WooCommerce, VTex and more)
• It is intuitive to use - information about customer orders is collected automatically and dispatched to the best-suited carrier, function on the product, destination, cost, customer preference or journey, and dozens of other criteria. Powerful dashboards and analytical visualizations provide a control tower for all deliveries and enable data-driven decisions.
• It is scalable - access to 200+ delivery options from across the world, anytime (express under 1 hour, next day, scheduled), anywhere (at an address, in a locker, in a physical store), for any type of products (small parcels, palletized goods, extra-large, extra-heavy) or with added value services
• It is powered by state of the art techs - AWS powered AI optimization algorithms, advanced data protection and cyber-security, process automation
• It is data-driven - process and customer-related data are aggregated to enable real-time optimization, historical analysis, and data-based business decisions and resource planning
• It is customer-centric - personalized click-to-door journeys, full transparency and real-time updates on the delivery status and ETA communicated via SMS or e-mail; integrated feedback, and NPS
• It is holistic - retailers can manage all their delivery solutions in the same place, be it couriers, 3rd party carriers, or their own fleet
• It is cost-effective - zero cost for delivery diversification, zero integration cost, 10 to 25% direct savings from delivery budgets starting the first month

• The Postis Platform - one platform to rule the entire last-mile delivery, regardless of how complex the logistics eco-system
• The Postis AI - powerful algorithms that select instantly the best delivery option based on dozens of criteria related to the product (type, size, weight, packaging, fragility, perishability), customer (preferences, promised journey, requested added value services), pick-up point (nearest available stock, distance to destination), destination (type of location, distance, cross-country regulations), carrier (cost, capabilities, binding volumes, previous performance) and more
• Postis Delivery Widget - a plug&play widget to be embedded in eShops' carts, which enables end-customers to choose when, where, how and with what added value services their order is delivered
• Postis Delivery Mobile App - smart driver management for retailers' own fleet, seamlessly integrated with any other carry solutions
• Postis Customer Engagement - integrated, multi-stage communication via SMS and e-mail along the entire delivery journey
• Postis CX Tracker - end-customers get a voice with delivery rating, feedback and NPS

The Postis Platform offers fast results with long-term impact:

• -10% to -25% delivery direct savings starting the first month
• -20% fewer refusals and returns with the first-time-right approach
• -25% fewer deliveries outside SLA with the best carrier selected, always
• +5 to +15% efficiency boost with errorless, automated data orchestration
• -25% of call center complaints with real-time status updates
• +25% growth in customer satisfaction from improved delivery quality and performance
• -20% shopping cart abandonment with Postis Delivery Widget embedded in eShops
• Zero cost for delivery diversification with no CAPEX, integration cost, consultancy, or training fee
• Zero-day activation, with turnkey access to hundreds of delivery options

"We chose Postis because they have the most complex solution for distribution and delivery management optimization. For us, it was important to improve cost-efficiency and process management. But it was crucial to simplify the customer journey with new technologies, build new experiences for our customers, and set a solid ground for future development. The Postis platform allows us to do all this, with full control and agile deployment."

Nikos Alevizos, GR, BG and CY Supply Chain Manager at Intersport. See the full story https://tinyurl.com/9hsm885v

Get additional customer stories https://www.postis.eu/en/know-how/news

https://www.postis.eu/en