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User.com

Name of the product or service

user.com

Votes: 67

Product or service description

User.com is a marketing automation and customer data platform containing functional tools to automate not only marketing, but also sales and customer service processes. It enables collecting data about visitors on your website or inside mobile apps and providing them with personalized messages at the right moment using multiple communication channels (e.g. SMS, e-mail, web-push chatbot). It turns an anonymous user into a happy customer, allowing you to understand their needs, increase their commitment, satisfaction and loyalty

Distinction from the competition

We are not a tool to take you out of the woods, but more like providing a Midas touch. User.com combines the advantages of two categories of systems: small and easy-to-use SaaS and complex but challenging to implement corporate platforms. Our company is distinguished by immediate customer support whenever they need it. We understand that the client expects a quick response. Our Customer Success team pays special attention to the speed of action and the delivery of the most precise instructions, conveyed in an accessible language.

Product or service innovations

product recomendation new modular chat widget (with knowledge base and marketing informations) landing pages new automatic A/B testing on goal oriented inside email campaign forms -coupon codes module advanced filtering in Activity section Segment.io integration Additional widgets in the new dashboard connected with email campaigns SerwerSMS integration Prestashop integration Facebook, Messenger, Instagram and Whatsapp integration for chat

Customer case study

Kubota is the almost 30-year old slide sandals brand. The reference to the traditional approach and modern design has meant that since their reactivation in 2018, the brand has been constantly developing and gaining new fans - also from the youngest generation. The Kubota team after 1.5 years of using their previous marketing automation tool, tired of technical and implementation problems, started looking for a platform that would meet their expectations. They found their way to user.com and have stayed with it till today.

With User.com they’ve:

✅ increase CTR up to 22%.

✅ within 3 months increased the engagement of their recipients and the number of active ones increased by 50%.

✅ had their database of newsletter contacts grow by 10-15% month by month and in half a year they managed to double the number of contacts

Find out more- https://user.com/en/case-study/kubota

Positive feedback & testimonials

Thanks to user.com and the marketing automation specialist who helps us achieve our goals, we can build meaningful, mutually beneficial relationships with our customers and respond better to their needs- Joanna Kwiatkowska, CO-Funder & Head of E-commerce at Kubota

We have been looking for a platform that would combine a variety of features under one roof. User.com has everything that’s needed to meet the expectations of our most demanding e-commerce clients and grow their revenues- Mikołaj Czajkowski, Digital Consultant & Co-Owner at Move Closer

User.com experts were invaluable help – both, at the system implementation stage, and later when we worked on customized solutions and automation flows. Flexibility, responsiveness, industry knowledge and experience in working with e-commerce companies – this is how I'd describe User.com team in a few words- Kamila Kamińska, Manager ds. Marketingu e-commerce

Website

https://user.com/en


Vote now!

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Winners of E-commerce Germany Awards 2021

The 2021 E-commerce Germany Awards were announced during the Ceremony that took place on 2021

learn more & register for Expo

Do you want a free ticket to visit E-commerce Berlin Expo on 5th May 2022? 5 stages of presentations, over 180 exhibitors.

Please, fill in your personal details in the form below

E-commerce Germany Awards 2022

Networking Party & Awards Ceremony

  • 4th May 2022

    Event date

Support

Feel free to contact us regarding our offer. Regards!
Marta Masternak Key Account Manager
awards@ecommerceberlin.com
+49 30 2555 987
  • 4th May 2022

    Event date

  • E-commerce Capitals Sp. z o.o. Sp.k.

    Organizer

  • POLAND, 60‐586 Poznań, ul. Botaniczna 26/2

    Legal address

  • VAT ID PL7792439665

    TIN