eDesk

Name of the product or service

eDesk Helpdesk

Votes: 64

Product or service description

eDesk is the leading eCommerce helpdesk for Amazon & multichannel sellers. We integrate with the world’s leading marketplaces, social channels, and webstore platforms. Through an easy-to-use platform, eDesk connects all your support data and intelligently matches it with relevant transaction information required for sellers to provide extraordinary customer service.

Our centralized inbox and artificial intelligence tools help eCommerce businesses respond to customers faster, thereby increasing business effectiveness whilst reducing support costs

Distinction from the competition

We have native integrations to over 75 marketplaces, webstores and more, making it easier to connect disparate eCommerce systems. We are Amazon experts who sit on the Amazon developer council Our Smart Inbox automatically groups and prioritizes incoming tickets so your support team never has to.

Product or service innovations

eDesk Dark Mode makes our interface easier on the eye. Literally. Brand new App Store where eCommerce sellers can connect all of their apps to eDesk New integrations to Wish, Aircall & Wix, Etsy & Channel Engine New Smart Inbox feature has taken away the pain of configuring your ticket types by intelligently categorising them into groups which allows support teams to quickly focus on high priority tickets. Relaunched our Mailbox with a clean modern look making it easier to navigate and helping agents find the information they need quicker.

Customer case study

Q-Parts24 is an online auto company that specialises in good value high-quality spare parts for all well-known vehicle brands. Founded in 2007, the company provides replacement products to customers across Europe for new and used car brands such as BMW, Mercedes-Benz, Volkswagen and Opel.

From brake disks to shock absorbers, wheel hubs to sensors, the company faced constant queries from buyers but inefficient customer support was threatening the brand’s rapid growth.

Files were not being saved and messages were not transferred to sales managers. There was no facility to search for email addresses so it was difficult to see the entire email chain of a customer query.

Without access to the full picture, it was impossible to respond to follow-up requests quickly and Q-Parts24 started to see bad reviews.

To improve reviews Q-Parts24 needed a helpdesk solution that would supercharge their customer support team, as the brand expanded their webstore into other marketplaces.

Designed with multichannel eCommerce brands in mind, eDesk’s solution helped Q-Parts24 to quickly smooth operations across their systems.

eDesk centralises data from multiple channels into an intuitive dashboard in real time so all customer queries and related order details are in one place. And the Smart Inbox automatically groups, prioritises and assigns customer queries, so the right people have access to the right information at the right time.

eDesk helped Q-Parts24 streamline customer support and boost productivity so they could sell more. The Help Center made it easy to onboard new users and as the support team quickly grew from one to seven members, rave reviews returned.

Results: Increased positive Ebay, Amazon and Google reviews 24-hour response time SLAs achieved Managing 50 tickets per person a day

Positive feedback & testimonials

“We strive to provide clear and concise communication because each customer is an invaluable ingredient to our success. We love the aesthetic of this tool, the UI is intuitive and user-friendly and it has helped significantly with our workflow and efficiency. The team at eDesk has been very helpful and approachable since we onboarded.”

Claire Dusoe, Senior Operations Manager, Cymax

“eDesk allows us to keep up with business sales and not implode. We now have one system to manage everything. Having a multi-platform in one place certainly streamlines the customer service module and from a cost benefit point of view eDesk was better value for us than getting our IT team to build their own. My business is my passion and we take care of our customers so they come back.”

Scott Griggs CEO and Chief Engineer, Trainz.com

“eDesk Helpdesk is a phenomenal product. Being able to respond to customer support queries from Amazon, Walmart, eBay and our Shopify webstore all in one place has been a game changer for us. It allows us to focus on growing our business, not drowning in support tickets.” Jerry Kavesh CEO, Silver Canyon Boots

Website

https://www.edesk.com


Best Sales & Growth Solution

This category highlights the most powerful tools driving sales and helping businesses grow. It celebrates a wide range o... (more)

Best Communication & Engagement Solution

The Best Communication & Engagement Solution category highlights the most innovative tools that empower businesses to ef... (more)

Best Customers Experience Solution

The Best Customer Experience Solution category celebrates the tools and services that enhance every stage of the custome... (more)

Best Global Expansion Solution

The Best Global Expansion Solution category highlights the critical solutions that enable e-commerce businesses to scale... (more)

Best Logistics and Shipments Solution

The Logistics and Shipments Solution category highlights the critical role modern logistics plays in e-commerce success.... (more)

Best Fulfillment and Optimization Solution

The Best Fulfillment and Optimization Solution category showcases the essential tools that empower e-commerce businesses... (more)

Best Platform & ERP

In Best Platform & ERP category, we recognize the industry's leading solutions powering businesses with transformative e... (more)

Best Payment Solution

The Best Payment Solutions category honors groundbreaking tools that transform how businesses manage transactions. From ... (more)

Best Analytics & BI Solution

The Best Analytics/BI Solutions category honors outstanding tools that equip businesses with powerful, actionable insigh... (more)

Best Agency Showcase

This category highlights the essential role agencies play in e-commerce success. Agencies drive key initiatives such as ... (more)

Best Omnichannel & Integration Solution

The Best Omnichannel & Integration Solution category recognizes the tools that seamlessly connect online and offline sho... (more)

Best IT Infrastructure & Cloud Solution

The Best IT Infrastructure & Cloud Solution category highlights essential tools that keep e-commerce businesses secure, ... (more)

Passionate about e-commerce? Join E-commerce Expo on 19-20.02.2025 in Berlin!

Register now and secure your complimentary ticket to the premier event in e-commerce. Explore 5 engaging conference stages, connect with industry leaders, and discover what 280+ exhibitors have to offer. Let’s learn, network, and grow—together!

E-commerce Germany Awards 2026

Networking Party & Awards Ceremony

  • February 2026

    Event date

Support

Do you have any questions? Feel free to ask!
Aleksandra Dalemba Event Manager
awards@ecommerceberlin.com
  • February 2026

    Event date