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Salesupply

Name of the product or service

Ecommerce Customer Service

Votes: 106

Product or service description

The fully ecommerce focused customer service solution of Salesupply is the most flexible and scalable customer service solution available.

Apart from dedicated customer service we offer shared customer service for lower volumes (often the case after international expansion) as well as evening & weekend - and overflow service during your peak seasons.

Our ecommerce customer service solution is available in 36 languages. All our agents are native to ensure the best possible connection with your clients.

We moffer integrations for all commonly used ecommerce platforms and ERP systems. This allows us to set up your customer service in no-time

Distinction from the competition

We are the only fully ecommerce focused customer service solution available. That means that our agents are intensively trained in customer service for ecommerce.

Our agents are native and are living and working in the countries our clients call from, this ensures the strongest societal and cultural understanding between the agent and the client.

Our native customer service solution is available when you have lower volumes as well. Especially in cross border ecommerce this is crucial to provide uniform service .

Product or service innovations

Our realtime customer care performance dashboard is now available on all mobile applications. This way our clients have 24/7 real-time insight into their customer care, wherever they are .

With proactive chat our customer care agents are available to play an important role in the buying process of website visitors turning customer service from a cost - into a profit center.

Customer case study

The full case studies are available on our website

Stoov Salesupply handles the entire first-line customer service (including Amazon) for Stoov© with native teams in the Netherlands and Germany and with a central English-speaking team based in the Netherlands. Yet the customer still remains as close as before.

That's why it's also vital that the external customer service agents have a 'Stoov© heart'. "Knowledge of our products and our brand is really important to ensure that our customers are helped as well as they were before," Teun explains. "Along with the general training and the wiki, which we prepared together with Salesupply, we involve the agents with Stoov® quizzes and product demos. This is how we make sure that our customers feel that they are directly in contact with us."

"Every month, we coordinate with Salesupply on a management and operational level. It is extremely important for a brand and an entrepreneur to know what is going on. It's only then that you keep a grip on the product and are able to quickly implement any improvements that are needed."

Online Plastics Group After the founders of Online Plastics Group discovered in 2014 that ordering plastic sheeting online turned out to be 'rocket science', they resolved to make it easier. With success, by now they operate 10 webshops in 6 countries.

"We came into contact with Salesupply and we were impressed by the scalability of their international customer care solution. In order to make the most of this solution, we took a critical look at our own business model. At that time, customers could order plastic sheeting in any size and shape from us, and - with the international growth that we were envisioning - this model just wasn't scalable enough. We therefore decided to standardise our range to only include square sheeting." Since then, the number of shapes has been further expanded.

Positive feedback & testimonials

We have been active in ecommerce customer service and we are still growing our customer base each year. Here are some recent Google reviews that we can confirm are from our clients:

Google Review Stoov: For a rapid growing company it is great to have a team behind us that can match our growth. Customer Service is always tricky to hand out to another company but the quality is good and improving. We couldn't have handled the volume ourselves.

Google Review Paez: Salesupply has helped me and my company a lot through one of the toughest periods of our history. They've been very flexible to attend to all our needs. We see them very much as a partner, not just a supplier.

Website

https://www.salesupply.com/call-center


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learn more & register for Expo

Do you want a free ticket to visit E-commerce Berlin Expo on 5th May 2022? 5 stages of presentations, over 180 exhibitors.

Please, fill in your personal details in the form below

E-commerce Germany Awards 2022

Networking Party & Awards Ceremony

  • 4th May 2022

    Event date

Support

Feel free to contact us regarding our offer. Regards!
Marta Masternak Key Account Manager
awards@ecommerceberlin.com
+49 30 2555 987
  • 4th May 2022

    Event date

  • E-commerce Capitals Sp. z o.o. Sp.k.

    Organizer

  • POLAND, 60‐586 Poznań, ul. Botaniczna 26/2

    Legal address

  • VAT ID PL7792439665

    TIN