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Name of the product or service

AI-driven Guided Selling

Votes: 51

Product or service description

Neocom empowers every company to understand and delight their customers. Neocom creates AI-driven conversational advisors to make product discovery effortless for online shoppers.

Distinction from the competition

Neocom creates advisors that translate complex technical data into a human friendly conversation. These conversations are easy for the users to apprehend which result in finding the products that are most suitable for their needs.

Neocom tries to re-create an offline shopping experience in which a consultant helps you, into an online shopping user journey.

Not only the conversations are close to a real-life experience, but also the products that a user finds at the end are presented with a varied range of features vs. price ratio. This helps users to purchase a product with the best features in their budget. Like we said, “a real-life shopping experience”!

Product or service innovations

Humanized conversational advisor: Neocom creates individual conversations based on complex AI calculations Product recommender: Users can find not only the best product fitting their requirements, but also the next best products with minor compromises fitting their budget Product and user profiling: Neocom collects and maps micro touch points to products and users to build a unique knowledge base Next level user experience: A product discovery experience which translates into higher conversion rates Plug & play: Neocom is an innovative e-commerce tech product which is an “all-in-one self service tool”. You can get started in no time with our pre-built playbooks and without coding knowledge.

Customer case study

Casestudy - fahrrad.de: fahrrad.de is a specialist retailer in bikes, clothing, equipment and accessories. With almost 50,000 products and around 700 brands, they have the largest available stock in Europe. In addition to the popular online specialist shop, fahrrad.de has offline stores in multiple locations in Germany.

Neocom's digital sales advisor helps exactly where uncertainty could arise among customers - just like real sales people in retail. Customers answer a series of questions and thus get closer and closer to the desired product.

Instead of having to decide between abstract product features, consumers are asked about their requirements and personal preferences in a vivid way. In this way, fahrrad.de visitors get the necessary information in the right place and find the perfect product.


Every 4th customer starts a digital conversation with Neocom. This confirms the relevance of product advice in online retail. 80% of customers who see Neocom advice in the shop interact with it. Up to 85% of customers who go through a Neocom consultation reach the product detail page.

In addition to the filter categories, with technical terms and technical specifications, fahrrad.de offers a simple and convenient buying experience through Neocom that persuades shoppers to come back to fahrrad.de again and again.

Positive feedback & testimonials

By using Neocom on your e-commerce platform, you could (on an average):
increase referral rate upto 65%, increase engagement rate upto 87% reduce bounce rate upto 60%,

Our customers say :

“With Neocom, we can continue our first-class stationary consulting digitally. Guided selling is an essential aspect of an uncompromising multi-channel strategy and Neocom offers the perfect solution.” -Arnold Maier, E-Commerce-Manager, LinkRadQuadrat

“We are sure that the e-bike consultant makes the purchase decision much easier for our customers and positively influences the conversion rate. Onboarding was quick and easy – we are fully satisfied with Neocom’s support.” -Megan Pöschel, Head of Marketing & Communication, Radwelt



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Winners of E-commerce Germany Awards 2021

The 2021 E-commerce Germany Awards were announced during the Ceremony that took place on 2021

learn more & register for Expo

Do you want a free ticket to visit E-commerce Berlin Expo on 5th May 2022? 5 stages of presentations, over 180 exhibitors.

Please, fill in your personal details in the form below

E-commerce Germany Awards 2022

Networking Party & Awards Ceremony

  • 4th May 2022

    Event date


Feel free to contact us regarding our offer. Regards!
Marta Masternak Key Account Manager
+49 30 2555 987
  • 4th May 2022

    Event date

  • E-commerce Capitals Sp. z o.o. Sp.k.


  • POLAND, 60‐586 Poznań, ul. Botaniczna 26/2

    Legal address

  • VAT ID PL7792439665