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Name of the product or service

Virtual Waiting Room

Votes: 67

Product or service description

Queue-it is the leading developer of virtual waiting room services to control website and app traffic surges by offloading visitors to a waiting room. Its powerful SaaS platform enables ecommerce companies around the globe to keep their systems online and visitors informed, capturing key sales and online activity on their most business-critical days. The use of Queue-it has ensured online fairness during high-demand campaigns for billions of consumers worldwide. The company has presences in Denmark, the U.S., and Australia. For more information, please visit queue-it.com.

Distinction from the competition

With Queue-it’s virtual waiting room, retailers can protect their entire site or target the worst bottlenecks (typically payment systems). Organizations can queue visitors only when needed (e.g. when traffic exceeds the threshold they configure).

Queue-it’s virtual waiting room also provides real-time information and communication to waiting customers, including why there is a wait, the visitor’s position in line, the number of people waiting, and real-time updates. Additionally, Queue-it can integrate reliably with top CDNs, ecommerce and ticketing platforms and is not a DNS/Reverse proxy, meaning that no sensitive customer data goes through the platform.

These are some of the areas where Queue-it’s virtual waiting room exceeds the capacity of similar solutions which are more limited in integration options, have a less sensitive approach to visitor data or do not provide specified information about the wait.

Product or service innovations

At Queue-it, we aim to evolve alongside our customers and create product features suited to their specific needs.

In the last 12 months, we’ve introduced new connectors to help our customers with quicker integration, simpler troubleshooting, improved performance, better availability, and enhanced security using our virtual waiting room.

To support our retail customers that rely on native mobile apps, we’ve introduced native app SDKs for them to use the virtual waiting room in their Android, iOS, React Native and Cordova/Ionic-based mobile apps.

Additionally, we’ve invested heavily into creating advanced, multi-pronged bot mitigation tools to support our customers in the battle against bots and abuse.

Positive feedback & testimonials

Here is a sample of some of our satisfied customers in the retail industry:

https://www.g2.com/products/queue-it/reviews/queue-it-review-3409917 https://www.g2.com/products/queue-it/reviews/queue-it-review-3388815 https://www.g2.com/products/queue-it/reviews/queue-it-review-3068135

Additional customer reviews can be found here: https://www.g2.com/products/queue-it/reviews#survey-response-2771825



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learn more & register for Expo

Do you want a free ticket to visit E-commerce Berlin Expo on 5th May 2022? 5 stages of presentations, over 180 exhibitors.

Please, fill in your personal details in the form below

E-commerce Germany Awards 2022

Networking Party & Awards Ceremony

  • 4th May 2022

    Event date


Feel free to contact us regarding our offer. Regards!
Marta Masternak Key Account Manager
+49 30 2555 987
  • 4th May 2022

    Event date

  • E-commerce Capitals Sp. z o.o. Sp.k.


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