Our system uses Facebook simply as a verification tool. The voting itself is done via our system. We do not collect or use any personal information of the voter.

PRODUCT NAME:

AI Digital Sales Assistants

SMARTASSISTANT provides the leading technology to build and deploy intelligent digital sales assistants that help people choose. Combining machine learning and customer engagement best practices, digital assistants bring the missing human touch to digital channels. Businesses in varied industries use SMARTASSISTANT to deliver helpful, assistive, intelligence-driven interactions that drive conversions and boost sales across web, mobile, social, POS and digital kiosks.

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AudienceStream Customer Data Platform

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Bazaarvoice: SaaS solution that enable merchants to collect and distribute user-generated content to aid sales

Bazaarvoice verbindet Marken und Händler mit Verbrauchern, sodass jedes Einkaufserlebnis – von der Suche bis hin zum Kauf und der Fürsprache – zu einem ganz persönlichen wird. Die Lösungen von Bazaarvoice erreichen Käufer auf dem Markt, personalisieren ihre Erfahrungen und geben ihnen das nötige Vertrauen für den Kauf. Im Bazaarvoice-Netzwerk sehen sich jeden Monat mehr als 900 Millionen Verbraucher auf 5.700 Marken- und Einzelhandels-Webseiten authentische Inhalte an und teilen sie. Hierzu gehören Bewertungen, Fragen und Antworten sowie Social-Media-Fotos. Bazaarvoice erfasst innerhalb seines Netzwerks 1,8 Milliarden Käufersignale pro Monat.

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Collaboration Toolkit

Mailjet is the email solution to create, send, and monitor marketing emails, transactional emails, and SMS. Importantly, Mailjet is the email solution rethought for teams: helping you work faster, together with a toolkit of innovative features designed for teams to collaborate effectively on email. Control what each member of your team can do, save time by avoiding tedious back & forths on email templates. Mailjet is proud to be both ISO 27001 certified and GDPR-compliant, in addition to being the email solution behind brands like Microsoft, Télefonica, e-ON, Kia Motors and more.

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Collection, management and marketing of authentic customer reviews

eKomi is the leading third-party ratings and reviews service for businesses, specializing in the collection, management and publishing of seller and product ratings. We offer the most flexible and innovative review generation methods, allowing our customers to reach all their clients, whether online or offline to request their feedback and gather the highest volume of authentic reviews. These can be syndicated to Google, Bing & Yahoo to boost traffic, trust and conversion through user-generated content and the activation within SERP's and PPC Adverts of stars (Seller Ratings).

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Consent Management Platform (CMO)

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CrossEngage

CrossEngage is a cloud-based CRM and marketing platform, combining a customer data platform with powerful segmentation and cross-channel campaign management capabilities. Its flexible data structure allows clients to integrate all data sources and existing tools without replacing their existing marketing stack. Synchronizing user data creates an actionable, real-time 360° view. This single user view enables content personalization and journey optimization across all touchpoints. These insights, as well as the user segment’s builder, empower marketers to create real-time automation based on user behavior, orchestrating marketing activities across all channels.

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Diabolocom

Diabolocom is the creator and operator of customer interaction management solutions across all contact channels: inbound calls (IVR, ACD), outbound campaign, email and live chat.

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Dynamic Yield

Dynamic Yield is an AI-powered Personalization Anywhere™ platform that delivers individualized experiences at every customer touchpoint: web, apps, email, kiosks, IoT, and call centers. The platform’s data management capabilities provide for a unified view of the customer, allowing the rapid and scalable creation of highly targeted digital interactions. Marketers, product managers, and engineers use Dynamic Yield daily for launching new personalization campaigns, running server-side and client-side A/B tests, leveraging machine-learning for product and content recommendations, and employing algorithms for smartly triggered email and push notifications.

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E-Marketing Manager (EMM)

PRODUCT NAME:

edrone - first eCRM for eCommerce

Edrone is the first eCRM designed for e-commerce. We help to understand customers behavior and engage them with all-in-one e-commerce marketing cloud. Customer Intelligence, Marketing Machine, RFM Segmentations are some of the tools that we provide. We collect and analyze data on a user behavior, then we follow up customers by sending them personalized, automatic messages in order to increase the revenue. On top of that, we provide our customers with edrone marketing machine - dynamic on-site content and recommendations engine. The marketing automation features are based on plug’n’play scenarios making it possible for the user to notice and measure the results almost instantly.

PRODUCT NAME:

guuru

guuru is a SaaS solution enabling companies to offer 24/7 live chat support operated by their smartest customers via the guuru app: faster, cheaper and more authentic than any in-house or outsourced call center support. Companies like Sky and Intersport are using guuru to increase sales conversion, reduce customer support costs and delight their customers.

PRODUCT NAME:

ibbü experts community

iAdvize is a conversational marketing platform that allows more than 1,500 brands worldwide to make their customer experience authentic. iAdvize connects customers or prospects in need of advice with experts who are available 24/7 via real-time messaging.

PRODUCT NAME:

Intelligente Paketbeilagen / smart inserts

adnymics GmbH is a company based in Munich and started at the end of 2014. With its "intelligent parcel inserts", the start-up enables online merchants to address their target groups in a personalised and automated way - right down to the parcel, without wastage. The basis for this is the worldwide unique system for the production of intelligent parcel inserts: consisting of software, printing press and managed service, it analyses the surfing and purchasing behaviour of customers and creates high-quality parcel inserts according to individual needs with personal address and targeted product recommendations - just-in-time and directly in the online retailer's dispatch logistics. For online shop operators, this means strengthened customer loyalty, shortened repurchase cycles and an increase in the average shopping basket value. adnymics' customers include Ambientedirect.com, Foodspring, Galeria Kaufhof, KARE, Keller Sports and tausendkind.de. Dominik Romer and Tobias Kieltsch manage the company's businesses.

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Intellyo Creator Engine

The Intellyo Creator Engine is the flexible and dynamic operating system for corporate communication processes. It is a SaaS solution that guides you through the entire process, and creates high-quality content, from research through creation to distribution. Every possible step is automated, and together with machine learning, it enables the scaling of the content production process according to the needs of the digital transformative landscape and the new customer behaviour.

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LINK Conversations

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Mehrwertkonto der Baden-Württembergische Bank

The Extendshop of the Baden-Wuerttembergische Bank (BW-Bank) is a trend-setting and innovative customer loyalty instrument that offers clients a variety of benefits, such as permanent and seasonal offers, exclusive events, digital tickets, various security products and the possibility to book holiday trips with a refund. In addition, about 200 partner shops have been integrated, in which clients can save money while shopping and enjoy a refund. Furthermore, a wallet-based, virtual loyalty card has been integrated which allows a geo based communication via push messages.

PRODUCT NAME:

MessengerPeople

The MessengerPeople software solution allows companies to use the most popular messaging apps – WhatsApp, Facebook Messenger, Apple Business Chat & Co. - professionally & successfully. With the intuitive & user-friendly solution companies can offer efficient and GDPR-compliant customer service and marketing over messaging apps. Marketing campaigns can be scheduled, targeted & automated. If required, also with the help of chatbots which you can create without any prior programming experience. Customer service can be offered without keeping customers on hold – 24/7, real-time & personal. All managed through the first professional ticket system for customer service over messaging apps.

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Newsletter2Go

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optilyz

optilyz is Europe’s leading direct mail software. With our solution we enable marketers to run direct mail campaigns (letters, postcards, selfmailers etc.) just like their online channels and maximize the potential of a highly effective channel. Europe’s most innovative companies and largest chains use optilyz to integrate direct mail into their cross-channel marketing as well as to automate and better segment their campaigns. __“optilyz enabled us to introduce another powerful CRM performance channel. The easy integration into Emarsys is in line with our agile and scalable thinking and perfectly fits the way our organisation works.” Martin Berky, Team Manager CRM, posterXXL

PRODUCT NAME:

Outgrow

Outgrow enables marketers to create personalized content like highly converting calculators, viral quizzes, recommendations, chatbots, polls & assessments that add real value to the customer, enable new levels of customer engagement and generate useful data that you can use to qualify and segment leads. Some examples of interactive content that can be built using Outgrow include: calculators (Calculate the Marketing ROI of using XYZ software), outcome quizzes (Which eCommerce plan is right for you?), chatbots (Get an Insurance quote from our chatbot), polls (Vote for your favourite marketing expert), or e-commerce product recommendations (Which sunglasses suit your face the best?)

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product testimonials

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SendinBlue

SendinBlue offers a cloud based marketing suite for SMEs and enterprises. Beside email campaigns, users can also send transactional emails and SMS as well as programme their own scenarios in our marketing automation. The marketing platform continuously adds new features, such as a CRM, landing page editor, best sending time, etc. With over 50.000 paying customers, SendinBlue belongs to one of the leading European companies in its field.

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SentiOne React

SentiOne was founded as the answer to the need for finding and reacting to what truly matters in the information overflow. SentiOne is analysing billions of online conversations to help businesses uncover truly relevant insights. You have the possibility to answer to your audience straight from our all-in-one platform. With the support of Artificial Intelligence, Machine Learning and NLP our clients can completely automise the companies customer support in the internet. Our objective ? To improve your service quality and shorten the reaction time!

PRODUCT NAME:

telbes - Customer Service

Are you searching for a simple and cost-effective customer service solution that is available 24 hours-a-day for your customers? With telbes you have an experienced partner on your side. As an e-commerce specialist in customer service we offer our customers various contact channels like ticket processing, email processing, chat, WhatsApp and telephone.

PRODUCT NAME:

Webtexttool

With Webtexttool companies can monitor and improve their full corporate communications according to their customer journeys. Eg commercial content (websites), transactional content (emails) and service content (helpdesk). Webtexttool has scientifically proven algorithms that support content creators / managers to create content that is always "first time right" for the specific channel and target group. This way the content created for websites, helpdesk emails, Vacancies, corporate communications etc. is always first time right in terms of the Cust Jour, compliance and other corporate standards. Webtexttool is used by big corporate organizations like banks, insurers and big retailers.

PRODUCT NAME:

zenloop GmbH

zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework. zenloop's SaaS platform collects quantitative and qualitative feedback through various channels (link, email, website or each embedded). All surveys are easy to reply and achieve high response rates of 30-50%. Our smart label technology analyzes the feedback and automatically identifies all relevant insights and trends. Companies can easily close the feedback loop with their customers and initiate internal processual improvements. zenloop boost customer relationships and empowers customer centricity in organizations.

 



Still have a moment? - vote for other categories!

Rules of Voting in E-commerce Germany Awards contest

  • There are 10 categories - from every category ten companies will be promoted to the next round -> Jury Voting (the one with the highest amount of votes);
  • Results of the Public Voting will be determined by online voters - each voter has 8 votes, one for category;
  • In order to vote a Facebook account is necessary;
  • The voting period lasts from December 3 (1 PM), 2018 to December 21 (11:59 PM), 2018