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CrossEngage is a cloud-based CRM and marketing platform, combining a customer data platform with powerful segmentation and cross-channel campaign management capabilities. Its flexible data structure allows clients to integrate all data sources and existing tools without replacing their existing marketing stack. Synchronizing user data creates an actionable, real-time 360° view. This single user view enables content personalization and journey optimization across all touchpoints. These insights, as well as the user segment’s builder, empower marketers to create real-time automation based on user behavior, orchestrating marketing activities across all channels.

Votes: 91


zenloop GmbH

zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework. zenloop's SaaS platform collects quantitative and qualitative feedback through various channels (link, email, website or each embedded). All surveys are easy to reply and achieve high response rates of 30-50%. Our smart label technology analyzes the feedback and automatically identifies all relevant insights and trends. Companies can easily close the feedback loop with their customers and initiate internal processual improvements. zenloop boost customer relationships and empowers customer centricity in organizations.

Votes: 129


Collaboration Toolkit

Mailjet is the email solution to create, send, and monitor marketing emails, transactional emails, and SMS. Importantly, Mailjet is the email solution rethought for teams: helping you work faster, together with a toolkit of innovative features designed for teams to collaborate effectively on email. Control what each member of your team can do, save time by avoiding tedious back & forths on email templates. Mailjet is proud to be both ISO 27001 certified and GDPR-compliant, in addition to being the email solution behind brands like Microsoft, Télefonica, e-ON, Kia Motors and more.

Votes: 103



guuru is a SaaS solution enabling companies to offer 24/7 live chat support operated by their smartest customers via the guuru app: faster, cheaper and more authentic than any in-house or outsourced call center support. Companies like Sky and Intersport are using guuru to increase sales conversion, reduce customer support costs and delight their customers.

Votes: 169


SentiOne React

SentiOne was founded as the answer to the need for finding and reacting to what truly matters in the information overflow. SentiOne is analysing billions of online conversations to help businesses uncover truly relevant insights. You have the possibility to answer to your audience straight from our all-in-one platform. With the support of Artificial Intelligence, Machine Learning and NLP our clients can completely automise the companies customer support in the internet. Our objective ? To improve your service quality and shorten the reaction time!

Votes: 69



The MessengerPeople software solution allows companies to use the most popular messaging apps – WhatsApp, Facebook Messenger, Apple Business Chat & Co. - professionally & successfully. With the intuitive & user-friendly solution companies can offer efficient and GDPR-compliant customer service and marketing over messaging apps. Marketing campaigns can be scheduled, targeted & automated. If required, also with the help of chatbots which you can create without any prior programming experience. Customer service can be offered without keeping customers on hold – 24/7, real-time & personal. All managed through the first professional ticket system for customer service over messaging apps.

Votes: 68


telbes - Customer Service

telbes - the easy way to do customer service. The specialist for outstanding multichannel customer service has a name – telbes. Either telephone, e-mail, chat, WhatsApp or ticket processing – or all of them simultaneously – telbes stands for friendly, competent and professional customer service, 24/7 if requested. Interfaces for different shop systems enable the telbes customer consultants to receive orders over the in-house developed telbes system. A notification system provides our staff with standardised presentation of all the customer and product information and data. Thereby telbes offers first-class and cost efficient processing of even the smallest volume of enquiries.

Votes: 63



The Extendshop of the Baden-Wuerttembergische Bank (BW-Bank) is a trend-setting and innovative customer loyalty instrument that offers clients a variety of benefits, such as permanent and seasonal offers, exclusive events, digital tickets, various security products and the possibility to book holiday trips with a refund. In addition, about 200 partner shops have been integrated, in which clients can save money while shopping and enjoy a refund. Furthermore, a wallet-based, virtual loyalty card has been integrated which allows a geo based communication via push messages.

Votes: 59


edrone - first eCRM for eCommerce

Edrone is the first eCRM designed for e-commerce. We help to understand customers behavior and engage them with all-in-one e-commerce marketing cloud. Customer Intelligence, Marketing Machine, RFM Segmentations are some of the tools that we provide. We collect and analyze data on a user behavior, then we follow up customers by sending them personalized, automatic messages in order to increase the revenue. On top of that, we provide our customers with edrone marketing machine - dynamic on-site content and recommendations engine. The marketing automation features are based on plug’n’play scenarios making it possible for the user to notice and measure the results almost instantly.

Votes: 58



SendinBlue offers a cloud based marketing suite for SMEs and enterprises. Beside email campaigns, users can also send transactional emails and SMS as well as programme their own scenarios in our marketing automation. The marketing platform continuously adds new features, such as a CRM, landing page editor, best sending time, etc. With over 50.000 paying customers, SendinBlue belongs to one of the leading European companies in its field.

Votes: 54


Still have a moment? - vote for other categories!

Rules of Voting in E-commerce Germany Awards contest

  • There are 10 categories - from every category ten companies will be promoted to the next round -> Jury Voting (the one with the highest amount of votes);
  • Results of the Public Voting will be determined by online voters - each voter has 8 votes, one for category;
  • In order to vote a Facebook account is necessary;
  • The voting period lasts from December 3 (1 PM), 2018 to December 21 (11:59 PM), 2018