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MessengerPeople GmbH

Product / Service Description:

The MessengerPeople software solution allows companies to use the most popular messaging apps – WhatsApp, Facebook Messenger, Apple Business Chat & Co. - professionally & successfully. With the intuitive & user-friendly solution companies can offer efficient and GDPR-compliant customer service and marketing over messaging apps. Marketing campaigns can be scheduled, targeted & automated. If required, also with the help of chatbots which you can create without any prior programming experience. Customer service can be offered without keeping customers on hold – 24/7, real-time & personal. All managed through the first professional ticket system for customer service over messaging apps.

Product / service innovations in the last 12 months

November 2018: With its Customer Service Platform, MessengerPeople launched the first professional ticket system for customer service over WhatsApp, Apple Business Chat, Facebook Messenger, and Telegram. October 2018: MessengerPeople became one of the first European customer service platforms to offer Apple Business Chat.

What is the difference between competitive solutions?

FIRST professional ticket system for customer service over messaging apps. UNIFIED Messenger Platform: Chats from all messaging apps are presented centrally in one platform. GDPR-compliant: a specifically developed widget guarantees that the sign-up process is fully compliant with the data protection-regulation. CHATBOT Builder: We are the only software provider with a solution that enables you to set up a WhatsApp chatbot.

Additional info:

Over 1,600 companies and organizations from over 60 countries use the MessengerPeople solution. Clients include well-known companies such as Bloomberg Quint, HolidayPirates, BASF, Deutsche Bahn, Jung von Matt, and CITROËN. More than 10 million people globally subscribed to MessengerPeople messaging channels. In both 2017 and 2018, the business magazine “brand eins” named MessengerPeople formerly known as WhatsBroadcast the “Innovator of the Year.”


 

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