Product / Service Description:
dotSource, that’s over 200 digital natives with one mission: Designing digital customer relations.
Whether e-commerce and content platforms, customer relationship and product data management, or digital marketing and artificial intelligence: Our solutions are user-oriented, emotional, targeted, and intelligent.
We see ourselves as a partner of our clients, whose special requirements and needs flow into the project straight from the first idea. From strategy consultation and system selection, to concept creation and UX design, to operation in the cloud – together we develop and implement scalable digital products.
Product / service innovations in the last 12 months
- B2B Marketplace for Messe Düsseldorf
- Implementation of one of the largest Salesforce Commerce Cloud projects in Europe for EMP, including a dotSource-developed "Returns Portal" for a customer-oriented online returns system.
- Development of chatbot »eedi«, a virtual assistant from geschenkidee.ch that helps customers find the perfect gift
- An agile migration to Intershop 7 for the new Netto Online Platform on the principle of minimum viable product (MVP)
What is the difference between competitive solutions?
Brands, retailers,and manufacturers need innovative solutions to meet the fast pace of the digitised economy. It requires short communication channels, fast feedback loops, and rapid decision-making, in short: a flexible work organisation. That is why our approach relies on new work and agile methodologies such as scrum and design thinking. Both in workshops and day to day, we provide our clients with appropriate skills, the right digital mindset, and the use of tools that support their agile projects.
We’ve been supporting businesses in their digital transformations since 2006. Companies like EMP, Axel Springer, hagebau, Würth and Stabilo trust in our competence.
With our blog Handelskraft.com, annual Trend Book, and Handelskraft Conference, we provide insight into current developments of digital brand management. In order to comprehensively prepare professionals and executives for the entrepreneurial challenges of the digital world, we launched Digital Business School in 2015.