Product / Service Description:
UX analytics and optimization solution - We hate silos of knowledge that kill agility and waste time. And we don’t like seeing people optimize in the dark, either. We develop software, yes, but more to the point, we empower entire digital teams to measure the impact of their UX actions. We do this as a team, with passion and with the shared goal of democratizing data so you have everything you need to create unique and successful digital journeys.
Product / service innovations in the last 12 months
1) Customer Journey Analytics - Visualization with 100% non PII Data and no sampling in order to get an full picture of your customer journeys 2) Advanced Session Replay - Focused on identified gaps and breaks in the customer journey rather watching millions of replay sessions 3) Zone-based heat maps - No tagging plan needed always able to have a retroactive view 4) Mindset Methodology - Disruptive segmentation based on unique KPI's and metrics 5) Al Insights and Alerts
What is the difference between competitive solutions?
Traditional analytics show you where you are losing customers, but not why. ContentSquare is a digital experience insights platform that helps businesses understand how and why users are interacting with their app, mobile and web sites. We compute billions of touch and mouse movements and transform this knowledge into profitable actions that increase engagement, reduce operational costs and maximize conversion rates.
With customers like Avis, L'Occitane, Kenzo, Renault, Gazprom for instance we have dlients from all around the world and from different sectors. Our industries are Automotive, BFSI, Retail, Groceries, Luxury, B2B, Energy, Travel, Fashion and Cosmetics.