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Product / Service Description:

zenloop is a NPS feedback management platform which improves customer retention by using the Net Promoter System® (NPS) framework. zenloop's SaaS platform collects quantitative and qualitative feedback through various channels (link, email, website or each embedded). All surveys are easy to reply and achieve high response rates of 30-50%. Our smart label technology analyzes the feedback and automatically identifies all relevant insights and trends. Companies can easily close the feedback loop with their customers and initiate internal processual improvements. zenloop boost customer relationships and empowers customer centricity in organizations.

Product / service innovations in the last 12 months

Our smart label technology: It detects keywords in consumer comments and automatically labels those comments with a certain smart label. This way our customers can analyze what areas are most problematic or what areas consumers are most satisfied with. Other features we created are: - integrations of zendesk or freshdesk - integration of slack - live feed of incoming answers - email digests & email alerts - connection to Zapier - integration into WooCommerce or Shopware

What is the difference between competitive solutions?

zenloop offers more insights (analytics) into customer feedback and options for acting on the feedback + zenloop is less complex and more modern/easy to use than enterprise solutions

Additional info:

We founded zenloop from our many years of Net Promoter System (NPS) experience at our previous company Flaconi.de. The Net Promoter Score (NPS) has become the standard KPI for measuring customer retention in the US. Its popularity has developed NPS from a metric to a whole Net Promoter System. NPS is a new way of doing CRM business and requires every department to be rigorously and consistently focused on the quality of customer relationships first.


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