Product / Service Description:
parcelLab offers online shops a technology and implementation for post-purchase communication to accompany customers during the entire shipping process and to provide them with an optimal shopping experience. Relevant delivery events or deviations are identified and linked to automated customer communication in retailer branding via relevant channels (email, SMS, Facebook, retailer app). The retailer also accompanies their customers during dispatch, strengthens customer loyalty and can exploit further upselling potential.
Product / service innovations in the last 12 months
We developed an Alexa delivery status query and also implemented Facebook Messenger integration and Push notifications. The implementation helps customers getting faster and more convenient access to their shipping status – anytime and anywhere.
We generated up to 5% less returns from our client Weltbild. Also, our customer fashionette recorded 45% more customer reviews by using our solution.
What is the difference between competitive solutions?
We are 100% white label and our emails are fully customizable. parcelLab also communicates on the retailer’s domain. Additionally, we are 100% GDPR compliant and all client data is deleted after 3 months. parcelLab also speaks 18 languages. Therefore, we have experience shipping across borders and out team can handle international returns with ease. Our solution does not require any IT resources. Our specialist team oversees all of the setup. Track & Trace pages can be hosted or integrated. Post-purchase communication is our focus – we deliver and adapt our solution to businesses of all industries.
Get to know our happy customers:
MARC O’POLO: https://parcellab.com/en/customers/customer-success-story-marcopolo/