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guuru

Product / Service Description:

guuru is a SaaS solution enabling companies to offer 24/7 live chat support operated by their smartest customers via the guuru app: faster, cheaper and more authentic than any in-house or outsourced call center support. Companies like Sky and Intersport are using guuru to increase sales conversion, reduce customer support costs and delight their customers.

Product / service innovations in the last 12 months

guuru created a machine learning algorithm which matches the incoming live chat questions from customer with the most relevant experts on the guuru app to answer the respective questions in real-time.

What is the difference between competitive solutions?

Superior technology and more use cases

Additional info:

Ranked among the top-10 SaaS startups in Switzerland. Offices in Zurich, Lisabon, Cologne and soon in London.


 

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