Product / Service Description:
guuru is a SaaS solution enabling companies to offer 24/7 live chat support operated by their smartest customers via the guuru app: faster, cheaper and more authentic than any in-house or outsourced call center support. Companies like Sky and Intersport are using guuru to increase sales conversion, reduce customer support costs and delight their customers.
Product / service innovations in the last 12 months
guuru created a machine learning algorithm which matches the incoming live chat questions from customer with the most relevant experts on the guuru app to answer the respective questions in real-time.
What is the difference between competitive solutions?
Superior technology and more use cases
Ranked among the top-10 SaaS startups in Switzerland. Offices in Zurich, Lisabon, Cologne and soon in London.