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InterCultural Elements

Product / Service Description:

ICE works with you to create a customised strategy based on your expansion goals. We work on your accounts, using our e-commerce expertise to help you successfully meet those cross border trade objectives. Through regular contact with you, ICE pro-actively searches for and provides recommendations on new countries and marketplaces for you to expand to. Our team of experts then help you to expand to these new countries and marketplaces by translating/localising your listings, setting up new seller accounts/listing tools, maintaining/optimising the listings and taking care of the customer service to help you establish your brand in new countries and marketplaces.

Product / service innovations in the last 12 months

- Develops a strategy with you according to your business and expansion goals - Pro-actively searches for and provides recommendations on new countries and marketplaces which would be suitable for you to expand to - Provides suggestions on optimising your accounts and your items - Taking care of the customer service to ensure the highest customer satisfaction - Co-ordinates various departments/resources within ICE to help you achieve your expansion goals

What is the difference between competitive solutions?

ICE’s Total E-commerce Account Management are customised to meet each company’s specific needs and expansion goals. We believe there’s no “one size fits all” when it comes to your business and e-commerce expansions. ICE understands that your business and your team is unique and we want to offer an individual solution for you.

Additional info:

With Total E-commerce Account Management, you’ll have an Account Manager who acts as an extension of your team, connecting you with ICE’s e-commerce experts and our multilingual customer service team using their skills & experience to boost your online presence.


 

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