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telbes

Product / Service Description:

telbes - the easy way to do customer service. The specialist for outstanding multichannel customer service has a name – telbes. Either telephone, e-mail, chat, WhatsApp or ticket processing – or all of them simultaneously – telbes stands for friendly, competent and professional customer service, 24/7 if requested. Interfaces for different shop systems enable the telbes customer consultants to receive orders over the in-house developed telbes system. A notification system provides our staff with standardised presentation of all the customer and product information and data. Thereby telbes offers first-class and cost efficient processing of even the smallest volume of enquiries.

Product / service innovations in the last 12 months

Telephone Service Live Chat Service E-Mail-Management Ordering Service Report Analysis in real time Click-to-Message Service

What is the difference between competitive solutions?

- Higher profits with 24/7 service - A unique selling point over competitors - Satisfied customers who keep coming back - More time for your core business - Simple and intuitive reporting - Suitable for all business sectors

Additional info:

Regardless of whether they are taking orders, processing a return or just simply answering a customer’s question - you can rest assured we’ll take over your customer service right away!


 

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