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Intershop Communications AG

Product / Service Description:

Intershop is a global e-commerce vendor with over 350 enterprise-level customers in 90 countries. Our vision with Commerce-as-a-Service (CaaS) is to deliver a Customer-focused B2X business with smooth and personalized digital shopping and service experiences wherever and whenever a customer or device requests or initiates it. By delivering an all-in-one suite with commerce- , product information-, experience- and order management we help companies to ensure that companies successfully retain their customers for the long term and grow profitably with them. With our modular and open architecture we guarantee companies to stay agile in a fast-moving world.

Product / service innovations in the last 12 months

We introduced Products-as-a-Service to demonstrate benefits of a real time connection between our suite and a device. Smart Drill represents a renting model on a cordless drill machine. Its power level and usage time can be upgraded/ordered online with an immediate effect. A touch of virtual reality offers our HoloLens case supporting customers to find easily suitable spare parts walking through the 3D model or letting it explode in parts.

What is the difference between competitive solutions?

Global analysts, like Forrester, have recognized CaaS as a leading and feature-rich enterprise e- commerce software for years. With over 26 years of experience, we have developed a solution whose particular strength lies in the rapid internationalization of companies and which guarantees the highest performance under enormous load scenarios. Our open architecture helps customers to achieve sustainable success in a complex, dynamic market environment by integrating new digital USP quickly and easily via open interfaces. By our keep current model no customer need to ever replatform again. We take care over the technology while companies can strictly focus on clients and their business.

Additional info:

Our architecture including Microservices and API, allow easy adaptation to customer projects and rapid integration into existing infrastructures. With our progressive app web - since only data is transferred and not complete HTML pages, the response times are much shorter. By our flexible delivery options including on premise, Cloud and SaaS customers could choose their most suitable model to benefit of highest grades of configurability respectively a high service comfort in operations.


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