Intershop Communications AG
Product / Service Description:
Intershop is a global e-commerce vendor with over 350 enterprise-level customers in 90 countries.
Our vision with Commerce-as-a-Service (CaaS) is to deliver a Customer-focused B2X business with
smooth and personalized digital shopping and service experiences wherever and whenever a
customer or device requests or initiates it. By delivering an all-in-one suite with commerce- , product
information-, experience- and order management we help companies to ensure that companies
successfully retain their customers for the long term and grow profitably with them. With our
modular and open architecture we guarantee companies to stay agile in a fast-moving world.
Product / service innovations in the last 12 months
We introduced Products-as-a-Service to demonstrate benefits of a real time connection
between our suite and a device. Smart Drill represents a renting model on a cordless drill machine.
Its power level and usage time can be upgraded/ordered online with an immediate effect. A touch of
virtual reality offers our HoloLens case supporting customers to find easily suitable spare parts
walking through the 3D model or letting it explode in parts.
What is the difference between competitive solutions?
Global analysts, like Forrester, have recognized CaaS as a leading and feature-rich enterprise e-
commerce software for years. With over 26 years of experience, we have developed a solution whose
particular strength lies in the rapid internationalization of companies and which guarantees the
highest performance under enormous load scenarios. Our open architecture helps customers to
achieve sustainable success in a complex, dynamic market environment by integrating new digital
USP quickly and easily via open interfaces. By our keep current model no customer need to ever
replatform again. We take care over the technology while companies can strictly focus on clients and
Our architecture including Microservices and API, allow easy adaptation to customer projects and
rapid integration into existing infrastructures. With our progressive app web - since only
data is transferred and not complete HTML pages, the response times are much shorter. By our
flexible delivery options including on premise, Cloud and SaaS customers could choose their most
suitable model to benefit of highest grades of configurability respectively a high service comfort in